Account Director (H/F) - AIRBUS SOUTHERN AFRICA (PTY) LIMITED
AEROCONTACT
Date: 1 day ago
City: Randburg, Gauteng
Contract type: Full time

Job Description: Job objectives
- Develop objectives and account plans to ensure profitable growth for assigned customers
- Identify business potential and describe long term plans for its achievement
- Ensure high level of customer satisfaction
- Ensure a sustained long-term relationship with key customers
- Ensure fulfillment of support obligations for Airbus
- Be the responsible sales and support manager for the customer and ensure development of objectives and account plans
- Ensure identification of business potential for new services and products
- Manage opportunities from inception to final award or closure
- Manage customer visits and bid related customer interactions
- Update and maintain customer contact data
- Support function to collect customer complaint or feedback and address it to the appropriate function for resolution and follow up on the progress
- Ensure support obligations fulfillment in accordance with aircraft purchase agreements, such as Material Readiness Roadmap and A/C EIS support, customer familiarization on material management subjects, supplier support operations, Sales and Support Manager allocation, spares availability
- Follow up and reporting on issue resolution or appropriate escalation when necessary e order intake and revenue targets for assigned customer segment
- Assist in follow up on overdue payments and in general support accounts receivables management for assigned customers
- Support sales director in definition, implementation and execution of a sales support strategy
- Support Global Account Management (GAM) activities for customers supported by this approach
- Participate and/or lead ad-hoc short or long term development/improvement projects/initiatives
- Comply with Satair’s mission, values and Quality Management procedures, comply with Satair’s guidelines on Ethics & Compliance
- Comply with local regulations & guidelines as set by Airbus Middle East and Africa
- Understanding, sharing and living of Satair values and rules
- Respect Satair processes and procedures agreed per function
- Keep the direct report informed of the status of agreed tasks and of any critical problem areas
- Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems
- Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
- Identify and offer suggestions to improve efficiency
- Be well informed about and familiar with the latest developments in Satair's business
- Have an inter-cultural understanding
- Participate in occupational safety and health efforts
- Contribute towards a positive and inspiring working environment
- Customer minded
- Strong team player
- Excellent communication and presentation skills
- Open for feedback
- Diplomatic in addressing issues to the right stakeholder
- Strong in representing the customer view inside the organization
- Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward
- Ability to balance and align varying interests of stakeholders
- Understanding of Airbus network
- Ability to defend Satair’s business and limit financial risk
- Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
- Ability to work in an international context
- Minimum 3-5 years working experience in a sales position or similar
- Working knowledge of English, both orally & in writing, French language skills are a plus
- Negotiation skills & strong business acumen
- Strong knowledge and proven track record within Key Account Management
- High degree of aviation business understanding specifically in the area of spares support, supply chain management, maintenance, understanding of support obligations from aircraft purchase agreements
- Background on legal aspects of A/C purchase agreements & services contracts
- Ability to derive financial implications from contracts
- Willingness for frequent traveling
- Ensure continuous improvement of customer satisfaction (CSIP)
- Achieve set sales-oriented objectives
- Conversion rate
- Number of proposals signed off
- Average time between first contact with the customer and signing of agreement
- Sales revenue for new customers / product / services
- Average sales per customer per year
- Profit per customer
- Number of visits/contacts with customer
- Cost of sales (cost per interaction)
- Number of new customers
- Closing customer complaints in a timely manner
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