Implementation Specialist
ADP
Date: 3 weeks ago
City: Pretoria, Gauteng
Contract type: Full time
ADP South Africa is hiring an Implementation Specialist, South Africa
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
If so, this may be the opportunity you’ve been searching for.
In this role, you will implement and onboard new clients payroll, using best practices and processes. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
The nature of your job is to onboard new clients completely. Client payroll systems need to be setup according to client and legislative requirements, onboard the client onto ADP systems and processes, whilst building and maintaining sustainable client relationships to ensure recurring business. Every day will be challenging because the requests you receive will vary. You will be required to manage different projects and clients at various stages in the process and be adaptable to the changing environment. This will help to set you up for success!
To thrive in this role, you will have a way with clients that builds rapport, establishes trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace and variation should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What You Can Expect On a Typical Day:
TO SUCCEED IN THIS ROLE:
BONUS POINTS FOR THESE: Preferred Qualifications
What are you waiting for? Apply today!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
If so, this may be the opportunity you’ve been searching for.
In this role, you will implement and onboard new clients payroll, using best practices and processes. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
The nature of your job is to onboard new clients completely. Client payroll systems need to be setup according to client and legislative requirements, onboard the client onto ADP systems and processes, whilst building and maintaining sustainable client relationships to ensure recurring business. Every day will be challenging because the requests you receive will vary. You will be required to manage different projects and clients at various stages in the process and be adaptable to the changing environment. This will help to set you up for success!
To thrive in this role, you will have a way with clients that builds rapport, establishes trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace and variation should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What You Can Expect On a Typical Day:
- Inducts new clients into the organisation ensuring alignment with ADP practices and tools.
- Builds payroll system by collecting client data and designing the payroll system according to client specifications, legislation and best practices.
- Tests system builds with scenario testing to ensure system operation at required level.
- Utilises project management tool to manage projects effectively and efficiently.
- Provides exceptional service delivery through regular interactions and meetings during the project to manage client expectations and keep them informed.
- Identifies potential problems or delays to mitigate risks to the project.
- Implements take-ons of historical client data into the system, identifies potential problems and corrects data.
- Performs parallel and first go live runs for new clients aligned to standard operating procedures, where applicable.
- Performs handovers to the Services Team through effective knowledge transfer to ensure an excellent client experience.
TO SUCCEED IN THIS ROLE:
- A diploma / degree in commerce / human resources or any related qualification / experience.
- 5+ years payroll experience or experience as an HRIS practitioner with payroll systems experience (Sage300 and/or Premier)
- Experience in a client facing-role
- Project management skills
- Advanced Microsoft Excel skills
- In-depth SA payroll knowledge
- Ability to work independently and in teams
- Confident
- Action orientated
- Can-do attitude
- Deadline driven
- Problem-solving skills
- Ability to work under pressure
- Experience in a Payroll Outsourcing environment will be advantageous
- Experience in Sage 300 HR modules and WebSS setup and support will be advantageous.
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
BONUS POINTS FOR THESE: Preferred Qualifications
- You maintain focus and work effectively with competing prioritie
- You can work both independently to provide solutions to the client and as part of a team to accomplish implementation tasks
- You are comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- You can recognize basic procedural issues as they arise and escalate to the appropriate leve
- You demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient analytical and time management skills
- Experience using Microsoft Office
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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