ServiceNow Consultant

An experienced ServiceNow Consultant with strong functional and technical expertise to lead and support high-impact ServiceNow initiatives. This individual must be capable of engaging confidently with senior stakeholders, shaping solutions, and driving delivery across complex enterprise environments.

6-12 month contract position.

Key Requirements

ServiceNow Expertise:

Minimum 5-7 years of hands-on experience across core ServiceNow modules

Proven ability to translate business requirements into scalable ServiceNow solutions.

Strong understanding of platform architecture, integrations, and scripting (JavaScript, Glide, Flow Designer).

Functional Strengths

Experience facilitating workshops, gathering business requirements, and driving process improvements.

Able to challenge and advise clients on best practices, roadmap alignment, and platform optimization.

Strong knowledge of ITIL and enterprise service management.

Technical Capability

Proficient in configuring and customizing the ServiceNow platform, including workflows, UI policies, business rules, and REST/SOAP integrations.

Able to lead technical design discussions and oversee end-to-end platform development.

Stakeholder Engagement

Comfortable presenting to and influencing senior leaders (CIO, CTO, and functional heads).

Strong communication and consulting skills with a professional presence.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

• Required
  
  

ServiceNow Certified Implementation Specialist (any module)

• Preferred
  
  

ITIL v4 Foundation

• Preferred
  
  

Communication will be with shortlisted candidates only.

Only candidates with South African citizenship/ perm residency/ valid work permits can be considered

Desired Skills

• ServiceNow
• CSA
  
  

Desired Work Experience

• More than 10 years
  
  

Desired Qualification Level

• Certificate