Manager I

Capitec


Date: 1 day ago
City: Johannesburg, Gauteng
Contract type: Full time
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  • To see what life at Capitec is all about and complete a short assessment, please click here!
  • Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:
    • Setting and driving an operational delivery culture.
    • Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
    • Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
    • Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.
Experience

  • At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
  • 2 years management or leadership experience.
  • Client service / call centre / retail or financial services management experience.
  • Experience in utilising measurement tools and dashboards to inform business decision making.
  • Proven experience in enhancing client experience in a client engagement environment.
  • Function related experience (role specific)

Qualifications (Minimum)

  • A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal Or Preferred)

  • A relevant degree in Business Administration or Management

Knowledge

  • Commercial and business drivers of a financial services / retail environment
  • People management and development practices
  • Call centre / client service environments.
  • Client experience
  • Operational data analytics
  • FAIS regulations (in relevant areas)
  • Collections experience (in relevant areas)

Skills

  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Leadership Skills
  • Communications Skills
  • Planning, organising and coordination skills
  • Problem solving skills
  • Analytical Skills
  • Decision making skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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