Quality Assurance Agent

Quality Assurance Agent (x4 Positions) – 3-Month FTC

Location: Randburg | Salary: R8,000 – R10,000 p/m | Start: ASAP | Department: Customer Care – QA

Be the Standard Others Aspire To.

You are not just listening to calls. You are protecting the customer experience, ensuring ethical collections, and being a trusted voice of quality. If that energises you, this could be your next move.

Why You’ll Love It:

• 3-month project with real teeth - you’ll see your impact immediately
• R8k-R10k salary, plus strong visibility with leadership teams
• Build skills in compliance, call analysis, and agent coaching
• Collaborate across teams, spot patterns, suggest improvements
• Work in a modern debt collections environment with over 100 agents

Your Role:

• Monitor calls and ensure agents are script- and regulation-aligned
• Pinpoint red flags and recommend improvements
• Assess complaints and suggest resolutions
• Work closely with Training & Ops teams to fix and prevent issues
• Keep documentation clean, clear, and actionable

Must-Haves:

• Matric is essential | Tertiary preferred
• 2+ years QA experience in a call centre of 100+ agents (Debt Collections a big bonus)
• Knowledge of DCA, NCA, POPIA
• MS Office proficiency (Word, Excel, Outlook)
• Strong analytical, feedback, and team skills

How to Apply (Let’s Keep It Simple):

• Click "Apply" on the job post
• Complete the short questionnaire to show us what you bring to the table (no trick questions - we just want to get to know you)
• Upload your CV (and any supporting docs – Matric & ID)
• If shortlisted, you will receive an invite to:

• A quick screening call with our Recruitment Team
• Screening starts Monday—we will be reviewing applications over two days

Traits That Will Set You Apart:

#Curious
#Communicative
#Collaborative
#Detail-oriented
#Self-driven

Apply now and help shape a better standard for customer care.
Every detail matters …. and so do you