IT Desktop Support Technician Isando
Jobs4All
Date: 3 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Provide day-to-day technical support to the company end-users.
Troubleshoot and resolve hardware and software issues for end users.
Install, configure, and maintain computer systems, software applications, and peripherals.
Respond to and prioritize IT support requests, ensuring timely and efficient resolution.
Assist with setting up new hardware and software for end users, ensuring they are properly configured for use.
Perform routine maintenance on IT infrastructure, including updating software and firmware.
Assist with the IT assets control, including inventory tracking and procurement.
Maintain a detailed inventory of hardware, software, and IT assets.
Install and configure software packages, including operating systems, office productivity suites, and other company -specific applications.
Conduct training for employees on new technologies and best practices.
Collaborate with other IT team members to resolve complex technical issues.
Assist with setting up and maintaining office network infrastructure (WIFI, VPN, etc).
Document all support interactions and resolutions for future reference and knowledge sharing.
Monitor and maintain CCTV networks.
Server Administrator IT admin functions which include:
General IT Administration
Keep records of all work-related matter.
Filling of all relevant records
Keep cost within the allocated budget.
Administer and maintain an IT fault reporting system.
IT and Desktop Support (Technical)
Network Support
IP CCTV System Support
Printer support
General PABX Support
New set-up and move of Users workstations
Hardware Inspections.
IT Inspections list maintenance.
Back ups
Anti-Virus
Disk space management
Email/web hosting
All IT Admin related to stocktake
Troubleshooting with VOIP Phones
Responding to desktop support quires.
Report on all notable incidents and communications.
Ad-hoc duties as required.
Minimum Requirements:
Matric or higher
IT certifications (e.g. CompTIA A + CompTIA N +, Microsoft Certified IT Professional, or similar).
Minimum 3 years’ experience in IT Support, help desk, technical Troubleshooting.
Experience with Ticketing systems (e.g. Freshdesk).
Advanced MS Office experience
Data Capturing and Reporting Writing Experience.
Code 8 licence
Personal Attributes:
Strong problem-solving skills and ability to explain technical concepts to non-technical users.
Excellent communication skills communication skills and ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Read and write in English
Between 3 - 5 Years
Troubleshoot and resolve hardware and software issues for end users.
Install, configure, and maintain computer systems, software applications, and peripherals.
Respond to and prioritize IT support requests, ensuring timely and efficient resolution.
Assist with setting up new hardware and software for end users, ensuring they are properly configured for use.
Perform routine maintenance on IT infrastructure, including updating software and firmware.
Assist with the IT assets control, including inventory tracking and procurement.
Maintain a detailed inventory of hardware, software, and IT assets.
Install and configure software packages, including operating systems, office productivity suites, and other company -specific applications.
Conduct training for employees on new technologies and best practices.
Collaborate with other IT team members to resolve complex technical issues.
Assist with setting up and maintaining office network infrastructure (WIFI, VPN, etc).
Document all support interactions and resolutions for future reference and knowledge sharing.
Monitor and maintain CCTV networks.
Server Administrator IT admin functions which include:
General IT Administration
Keep records of all work-related matter.
Filling of all relevant records
Keep cost within the allocated budget.
Administer and maintain an IT fault reporting system.
IT and Desktop Support (Technical)
Network Support
IP CCTV System Support
Printer support
General PABX Support
New set-up and move of Users workstations
Hardware Inspections.
IT Inspections list maintenance.
Back ups
Anti-Virus
Disk space management
Email/web hosting
All IT Admin related to stocktake
Troubleshooting with VOIP Phones
Responding to desktop support quires.
Report on all notable incidents and communications.
Ad-hoc duties as required.
Minimum Requirements:
Matric or higher
IT certifications (e.g. CompTIA A + CompTIA N +, Microsoft Certified IT Professional, or similar).
Minimum 3 years’ experience in IT Support, help desk, technical Troubleshooting.
Experience with Ticketing systems (e.g. Freshdesk).
Advanced MS Office experience
Data Capturing and Reporting Writing Experience.
Code 8 licence
Personal Attributes:
Strong problem-solving skills and ability to explain technical concepts to non-technical users.
Excellent communication skills communication skills and ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Read and write in English
Between 3 - 5 Years
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