Logistics Call Centre Administrator

Job Purpose

We are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimise the movement of goods, coordinate delivery activities, and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service, and will thrive in a fast-paced, service-driven environment.

Key Responsibilities

• Delivery Coordination:

  Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.

• Customer Interaction:

  Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.

• Team Communication:

  Liaise with internal teams and external partners to align on delivery schedules and service issues.

• Performance Monitoring:

  Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.

• Documentation:

  Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.

• Problem Solving:

  Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.

• Administrative Tasks:

  Complete all related admin tasks, ensuring compliance with quality and turnaround standards.

• Process Improvement:

  Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.

• KPI Achievement:

  Meet or exceed productivity, quality, and turnaround targets as defined by leadership.

Competencies

• Strong verbal communication and interpersonal skills

• Solid understanding of logistics and warehouse operations

• Basic numerical and analytical ability

• Competent with standard office software and CRM systems

• Ability to make sound, timely decisions

• Highly organised, accurate, and deadline-driven

• Collaborative mindset with a commitment to customer service excellence

Education

• Matric (Grade 12)
• Preferred Certification: Logistics or Warehouse Administration Certificate

Experience

• Minimum 2 years in a call center logistics role

• Atleast 1 year of experience in general logistics/warehouse admin