Quality Manager

Division: Quality - Africa Location: South Africa REPORTS TO CEO – SMEC South Africa PRIMARY POSITION PURPOSE The Quality Manager in Africa is responsible for implementing and improving the SMEC Business Management System. This includes developing processes and systems to ensure operations meet high-quality standards and comply with the SMEC Business Management System (BMS). The role involves working with global and local quality teams, as well as various departments, to drive quality improvements, manage client expectations, and ensure industry regulations are followed. The Quality Manager will apply expertise to coordinate quality activities and contribute to business improvements across all Business Lines in Africa. They will also uphold SMEC values, ethics, and the code of conduct in all activities KEY ACCOUNTABILITY:

• Provides timely and accurate advice and hands-on support to Africa operations regarding SMEC Business Management System (BMS) focusing on quality enquiries and tools.
• Provide functional leadership and advice for the quality professionals across Africa
• Operate as the Africa focal point for operational compliance against BMS requirements.
• Update the regional BMS documentation and participate in updating of global BMS documentation as needed including policies and procedures.
• Prepare reports and brief stakeholders on the impact of current or new BMS requirements and coordinate response.
• Advise and assist with Quality inputs to winning and executing SMEC projects for clients, including tendering, development of project Quality and related documentation.
• Conduct operational quality management activities such as training, auditing, risk assessment and Quality Management Plan reviews.

KEY OUTCOMES:

• Create harmonisation in quality management activities and reporting
• Skilled and proficient quality professionals available at country level
• Increase compliance of opportunity/projects against BMS requirements
• Increase awareness of BMS requirements across operations in Africa

KEY RESPONSIBILITIES Develop and Implement Quality Management Systems:

• Update and maintain the BMS documentation including policies, procedures, guidance and records
• Ensure the effectiveness of the BMS and identify areas for improvement.

Quality Assurance:

• Collaborate with management and the quality team to define quality objectives, metrics, and performance indicators.
• Monitor projects and supporting function activities to ensure compliance with business requirements, quality standards and contractual obligations.
• Identify quality-related risks for projects and supporting functions.
• Conduct periodic internal audits and inspections to verify compliance and identify opportunities for improvement.

Continuous Improvement:

• Facilitate the identification and implementation of continuous improvement initiatives.
• Analyse quality data, performance metrics, and client feedback to identify root causes, trends and areas for improvement
• Provide training and guidance to staff members on quality-related topics and best practices.

Client Relationship Management:

• Assist management in addressing client concerns and complaints related to quality issues promptly and effectively.

Compliance and Certification:

• Ensure compliance with ISO standards, relevant quality certifications, and client-specific requirements.
• Prepare for and participate in external quality audits and certifications, as required.

RECOMMENDED QUALIFICATIONS AND EXPERIENCE

• Minimum ten (10)+ years of experience in a similar role in relevant industries (preferably engineering consulting);
• Experience in the interpretation and practical application of relevant quality management system requirements in a large and complex business environment.
• Strong background and hands on experience in implementing and maintaining certified management systems
• Strong understanding of engineering processes and practices.
• Experience in Government standards, codes and documentation
• Internal auditing qualification (ISO 9001, ISO 14001 and/or ISO 45001);
• Qualification in Training and Assessment, (desirable).
• Understanding of commercial business drivers.
• Ability and coach, train and facilitate.
• Effective written and verbal communication skills in English.
• Working knowledge of Microsoft Power Platforms and SharePoint (desirable).

PERSONAL DRIVERS & COMPETENCIES

• A desire to meet or exceed client expectations.
• Contributing to the success of the business.
• Achievement of practice excellence within time and budgetary constraints.
• Supporting and development of team knowledge and skills.
• Communication and Facilitation skills
• Building relationships and strong negotiation skills
• Influencing and Display Leadership qualities

We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!