Technical Advisor

We are looking for an experienced Technical Advisor to join our contact centre team and provide technical support to customers over the phone. The ideal candidate will have a strong mechanical knowledge and services, excellent communication skills, and a customer-focused mindset.

Responsibilities:

• Answer incoming calls from customers seeking technical assistance
• Troubleshoot technical issues and provide solutions over the phone
• Escalate complex technical issues to the appropriate team or department
• Document all customer interactions and technical solutions in the system
• Provide excellent customer service and ensure customer satisfaction
• Stay up-to-date on technical products and services to provide accurate and relevant information to customers
• Collaborate with other team members to share knowledge and improve overall customer experience

Requirements:

• High school diploma or equivalent
• 2+ years of experience in a technical support role
• Strong knowledge of technical products and services
• Excellent communication skills, both verbal and written
• Customer-focused mindset and a passion for helping others
• Ability to work in a fast-paced and dynamic environment
• Proficiency in using call centre software and customer relationship management tools
• Strong problem-solving skills and attention to detail

Preferred qualifications:

• Certifications in technical support or customer service
• Bilingual in English and another language

Package Includes:

• Momentum FundsAtWork Provident Fund
• Discovery Life Insurance
• 15 Days Annual Leave
• Market Related Salary