Barista

Key Performance Area:

1. Ensure good customer service

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Packaging food and beverages for sale.
• Updating signage and displays to attract customers.
• Ensure that beverages and food are served timeously.

2. Serving of hot and cold beverages and food

• Serving foods, such as sandwiches or baked goods, grinding and blending coffee beans, brewing coffee and tea, serving smoothies milkshakes and serving items to customers.
• Adhering to all food safety regulations and quality controls.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

3. Ad hoc duties

• To ensure availability to assist in the food kitchen and bakery as and when required.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.

Critical experience:

• 1 - 2 years working as a barista in a restaurant / hospitality industry.
• Positive reference of a pleasant demeanour and high energy.
• Customer ServiceRead and write English.
• Basic reading and writing.