Service Manager Midrand
Jobs4All
Date: 3 weeks ago
City: Midrand, Gauteng
Contract type: Full time
Staff Leadership and Performance Management:
Recruit, mentor, and develop the service team, fostering an environment where employees can excel through encouragement, empowerment, and professional growth.
Manage team performance by conducting regular counselling, training, and corrective actions.
Handle disputes, grievances, and changes following established procedures and best practices.
Ensure effective communication between departments to support team coordination and success.
Maintain a safe, clean, and organized workspace at all times.
Project Execution:
Delegate and direct service tasks to team members, ensuring projects are on schedule and meet customer satisfaction.
Own issues from start to finish, ensuring timely resolution and customer satisfaction.
Develop, implement, and refine service procedures, policies, and standards.
Oversee dispatch and delivery of products/services, ensuring targets are met and take corrective actions as necessary.
Liaise with customers, ensuring feedback is collected and addressed in a timely manner.
Resolve disputes with customers and subcontractors, ensuring service continuity and satisfaction.
Customer Service:
Provide consistent, high-quality customer service experiences, offering expertise, advice, and answering questions or concerns.
Keep accurate records of customer service actions and interactions.
Stay informed on industry developments and apply best practices to service improvements.
Health, Safety, and Quality Standards:
Ensure adherence to company health, safety, and quality standards.
Identify and apply areas of improvement to elevate service delivery.
Business Strategy, Planning, and Budgeting:
Actively contribute to and implement the strategic goals of the company or group.
Manage and report on monthly costs, analyzing variances and taking corrective actions as necessary.
Advise management on new developments, opportunities, and contribute to business strategies and policies.
Regularly complete, analyze, and submit required reports for management review.
Additional Duties:
Achieve departmental budget requirements and national service KPIs (monthly/quarterly/annually).
Monitor departmental performance, ensure targets are met, and take corrective actions when necessary.
Manage resources and assets, ensuring optimal performance and operational efficiency.
Relevant Business Administration qualifications or equivalent work experience.
Preference will be given to candidates with experience in service management, particularly in the industrial equipment sector.
A trade qualification in Diesel, Auto Electrical, Forklift, or a related field will be advantageous.
Strong background in materials handling servicing, particularly in senior management roles, is preferred.
Proven decision-making abilities and the capacity to balance both strategic and operational needs.
Proven track record of effective staff management and leadership.
Between 5 - 7 Years
Recruit, mentor, and develop the service team, fostering an environment where employees can excel through encouragement, empowerment, and professional growth.
Manage team performance by conducting regular counselling, training, and corrective actions.
Handle disputes, grievances, and changes following established procedures and best practices.
Ensure effective communication between departments to support team coordination and success.
Maintain a safe, clean, and organized workspace at all times.
Project Execution:
Delegate and direct service tasks to team members, ensuring projects are on schedule and meet customer satisfaction.
Own issues from start to finish, ensuring timely resolution and customer satisfaction.
Develop, implement, and refine service procedures, policies, and standards.
Oversee dispatch and delivery of products/services, ensuring targets are met and take corrective actions as necessary.
Liaise with customers, ensuring feedback is collected and addressed in a timely manner.
Resolve disputes with customers and subcontractors, ensuring service continuity and satisfaction.
Customer Service:
Provide consistent, high-quality customer service experiences, offering expertise, advice, and answering questions or concerns.
Keep accurate records of customer service actions and interactions.
Stay informed on industry developments and apply best practices to service improvements.
Health, Safety, and Quality Standards:
Ensure adherence to company health, safety, and quality standards.
Identify and apply areas of improvement to elevate service delivery.
Business Strategy, Planning, and Budgeting:
Actively contribute to and implement the strategic goals of the company or group.
Manage and report on monthly costs, analyzing variances and taking corrective actions as necessary.
Advise management on new developments, opportunities, and contribute to business strategies and policies.
Regularly complete, analyze, and submit required reports for management review.
Additional Duties:
Achieve departmental budget requirements and national service KPIs (monthly/quarterly/annually).
Monitor departmental performance, ensure targets are met, and take corrective actions when necessary.
Manage resources and assets, ensuring optimal performance and operational efficiency.
Relevant Business Administration qualifications or equivalent work experience.
Preference will be given to candidates with experience in service management, particularly in the industrial equipment sector.
A trade qualification in Diesel, Auto Electrical, Forklift, or a related field will be advantageous.
Strong background in materials handling servicing, particularly in senior management roles, is preferred.
Proven decision-making abilities and the capacity to balance both strategic and operational needs.
Proven track record of effective staff management and leadership.
Between 5 - 7 Years
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