EMS Operations Manager

Bluespec Holdings


Date: 1 day ago
City: Pretoria, Gauteng
Contract type: Full time

Responsibilities

1. Operational Management

  • Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
  • Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
  • Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
  • Coordinate with other departments to ensure seamless operations.

2. Staff Management

  • Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
  • Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
  • Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
  • Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.

3. Resource Management

  • Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
  • Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
  • Manage procurement of medical supplies and ensure proper inventory control.
  • Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.

4. Compliance & Quality Assurance


  • Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
  • Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
  • Conduct audits and reviews of operational procedures to identify areas of improvement.
  • Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.

5. Strategic Planning & Development

  • Contribute to the development and implementation of strategic plans for the EMS department.
  • Analyse operational data and trends to inform decision-making and planning.
  • Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
  • Participate in the development and management of the EMS budget, ensuring cost-effective operations.

6. Crisis Management

  • Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
  • Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
  • Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.

7. Stakeholder Communication

  • Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
  • Represent the EMS department in meetings, forums, and public events.
  • Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.

Critical Experience:

  • Minimum of 5-7 years of experience in EMS, with at least 3 years in a managerial or leadership role.
  • Proven track record in managing emergency medical operations and leading teams in a high-pressure environment.

Minimum Education:

  • Matric
  • Bachelor's degree in emergency medical care, Health Services Management, Business Administration, or a related field.
  • Minimum of Intermediate Life Support.
  • Registration with the Health Professions Council of South Africa (HPCSA).
  • Additional qualifications in management or leadership are advantageous.

Technical (systems) knowledge required:

  • Strong leadership and people management skills.
  • Excellent organizational and time-management abilities.
  • Proficient in the use of EMS-related technology and software.
  • Strong problem solving and decision-making skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.

Other requirements:

  • Valid driver's license with a Professional Driving Permit (PrDP).
  • Willingness to work irregular hours, including nights, weekends, and public holidays, as required.
  • Clear criminal record.
  • Strong physical and emotional resilience.
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