EMS Operations Manager

Responsibilities

1. Operational Management

• Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
• Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
• Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
• Coordinate with other departments to ensure seamless operations.

2. Staff Management

• Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
• Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
• Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
• Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.

3. Resource Management

• Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
• Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
• Manage procurement of medical supplies and ensure proper inventory control.
• Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.

4. Compliance & Quality Assurance

• Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
• Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
• Conduct audits and reviews of operational procedures to identify areas of improvement.
• Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.

5. Strategic Planning & Development

• Contribute to the development and implementation of strategic plans for the EMS department.
• Analyse operational data and trends to inform decision-making and planning.
• Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
• Participate in the development and management of the EMS budget, ensuring cost-effective operations.

6. Crisis Management

• Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
• Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
• Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.

7. Stakeholder Communication

• Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
• Represent the EMS department in meetings, forums, and public events.
• Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.

Critical Experience:

• Minimum of 5-7 years of experience in EMS, with at least 3 years in a managerial or leadership role.
• Proven track record in managing emergency medical operations and leading teams in a high-pressure environment.

Minimum Education:

• Matric
• Bachelor's degree in emergency medical care, Health Services Management, Business Administration, or a related field.
• Minimum of Intermediate Life Support.
• Registration with the Health Professions Council of South Africa (HPCSA).
• Additional qualifications in management or leadership are advantageous.

Technical (systems) knowledge required:

• Strong leadership and people management skills.
• Excellent organizational and time-management abilities.
• Proficient in the use of EMS-related technology and software.
• Strong problem solving and decision-making skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

Other requirements:

• Valid driver's license with a Professional Driving Permit (PrDP).
• Willingness to work irregular hours, including nights, weekends, and public holidays, as required.
• Clear criminal record.
• Strong physical and emotional resilience.