Agent: Call Centre

Capitec


Date: 3 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  • To see what life at Capitec is all about and complete a short assessment, please click here!
  • Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.

Experience

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
  • Client service principles and practices

Ideal

  • Banking environment experience
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

  • FAIS accredited as Key Individual and approved by FSCA

Knowledge

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Attention to Detail
  • Analytical Skills

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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