IT Infrastructure Engineer

Department: Technology

Location: Johannesburg

Description

• To provide 3rd line support to clients, assisting them with hardware and software problems via phone, email & remotely.
• To implement client IT projects working as part of a team and on your own.
  
  
  

Key Responsibilities

We are problem solvers and so much more. We are trusted by our clients to enable, deliver and support them based on our founding principles of Trust, Transparency and the Personal Touch. Our reliability, quality and proactivity are encapsulated in living our moto of Today not Tomorrow.

We build relationships and every interaction matters.

• Engaging with clients to provide 3rd line technical support.
• Taking ownership and resolving support queries via phone, email & remotely.
• Managing tickets on our Autotask Service Desk system including carrying out and documenting service.
• actions & documenting closed calls & resolutions.
• Liaising with clients to keep them up-to-date their requests.
• Conducting software and hardware auditing and license management projects.
• Documenting clients IT infrastructure, in terms of network topology, server & PC hardware, software, networks, firewalls, switches and routers.
• Application management and deployment.
• Management of corporate anti-virus & firewall solutions.
• Responsible for patch management for both desktops and servers.
• Perform System administration on client infrastructure & servers.
• Check client backups and resolving backup issues
• Carrying out project work for clients as part of a team or on your own.
• Proactively identifying opportunities to better enable and secure our clients infrastructure.
• Knowledge sharing with the team to upskill and support development of the teams technical and client knowledge.
  
  
  

Technical skills & attributes desired

Strong working knowledge of Microsoft based operating systems with current experience of:

• 2+ years general IT support experience
• Experience in an IT Support Engineer / 2nd Line Support / 3rd Line Support / Senior IT Support role or similar in an MSP environment. (ITIL desirable)
• Microsoft 365 deployments, licencing & feature sets
• Experience or knowledge of Microsoft InTune, Conditional Access, Mobile Device Management
• Azure Active Directory
• Windows Server 2016/2019 & Active Directory
• Backup Technologies – cloud and on premises
• Windows 10/11
• Microsoft Exchange, IIS, Group Policy
• Office 365, support, data and mail migrations, installations
• Configure, support and maintain WAN and LAN networking, Routers and Firewalls
• Configure, support and maintain Spam and Web filters
• Configure, support and maintain firewalls, hardware support (PC, Servers and printers)
• Configure, support and maintain VPN solutions
• Knowledge of virtual desktop/server technologies including VMware, Hyper V & Citrix.