Senior Administrator

Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page
Role Purpose Deliver professional, high-quality service to clients through various servicing channels. Overseeing the quality of specific operational outputs within an agreed timeframe and ensure exceptional processing and execution of the operation functions

Requirements

• Grade 12 (NQF Level 4).
• 6-10 Year's employee benefits experience.
• 4-5 Year’s payroll reconciliation experience.
• Advance Excel Skills, i.e., VLOOKUPS.
• Extensive Employee benefits knowledge and product knowledge.
• Extensive knowledge of relevant Employee Benefits legislation.
• Orbit and Orbit portal knowledge will be an advantage.

Duties & Responsibilities The incumbent will be co-responsible for the following:

INTERNAL PROCESS

• Take ownership of monthly reconciliations that require manual intervention and ensure it is completed timeously and effectively.
• Assisting with the checking of claims and contribution cycles(recons) as the need arises
• Provide effective and efficient support and training to colleagues and employers on the reconciliation process.
• Action unit portability requests and ensure finalization.
• Effective management and clearing of Credit Control accounts for the Retirement and Risk Book of Business of the team/s.
• Effective management and investigation of unallocated deposits and ensuring that the amounts are allocated correctly.
• Complete with tax simulations.
• In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
• Action flexing instructions that required manual intervention.
• Take ownership of cessions and ensure that it is completed timeously and provided to the client.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Ensuring adherence to organizational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.

Competencies

• Accountabilty.
• Adaptability.
• Analytical.
• Attention to detail.
• Customer orientated.
• Organisation and planning skills.
• Team player.
• Time management.