(1065) Manager - IT Service Management - BSTD

Brief description

The main purpose of this position is to manage and lead the Information Technology (IT) Service Management function to ensure the adoption of IT service management practices in alignment with departmental objectives.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Managing the development, successful implementation, continual improvement, and maturation of IT service management practices across the South African Reserve Bank (SARB).
• Developing and managing the implementation of process improvement plans.
• Leading service management data analytics, reporting and process documentation.
• Monitoring, measuring and enforcing governance and compliance with IT service management processes.
• Driving the process automation agenda as part of continuous improvement.
• Designing, managing and implementing short- and long-term strategic plans to ensure that IT Service Management platform meet existing and future requirements.
• Developing, documenting, and managing the implementation of best practices, IT service management standards and standard operating procedures (SOPs).
• Researching and recommending IT service management solutions and the implementation thereof.
• Talent and succession management as well as the development and performance management of the IT Service Management team.
• Building and managing key stakeholder relationships to ensure the delivery of quality service and participate in other departmental/divisional projects to contribute towards business objectives.
• Identify, mitigate, and manage risks related to the IT service management environment.
• Providing input into resource planning, cost estimation, budget development and cost control.