Aftermarket Sales Manager

Fermel


Date: 1 day ago
City: Alberton, Gauteng
Contract type: Full time
Key Responsibilities
1. Strategic Sales & Business Growth
  • Develop and execute short- and long-term sales strategies for the aftermarket division.
  • Drive customer retention, upselling, and penetration into new accounts.
  • Achieve or exceed annual sales targets, profit margins, and market share goals.

2. Contract Management & Legal Compliance
  • Lead all commercial discussions, including pricing, terms, and service levels.
  • Draft, review, and negotiate aftermarket sales contracts, ensuring alignment with contract law, company policies, and industry best practices.
  • Collaborate with legal teams to manage contractual risks and ensure enforceability of agreements.
  • Maintain records of contracts and ensure post-sale compliance with terms.

3. Client Relationship & Market Development
  • Manage relationships with key accounts, distributors, and service partners.
  • Conduct client visits, site assessments, and service quality evaluations.
  • Identify client-specific aftermarket needs and provide tailored solutions.
  • Act as the main escalation point for contract performance and customer satisfaction.

4. Team Leadership & Performance Management
  • Lead, mentor, and coach a high-performing aftermarket sales team.
  • Conduct regular sales reviews and ensure ongoing performance improvement.
  • Identify skills gaps and implement training and development plans.

5. Cross-Functional Collaboration
  • Coordinate with Product Support, Legal, Engineering, Finance, and Logistics teams to align service offerings with customer expectations.
  • Work closely with Supply Chain and Technical Teams to ensure availability of parts and timely service delivery.

Education
  • Bachelor’s degree in Business Administration, Sales, Mechanical Engineering, or a related field.
  • Postgraduate qualification in Business or Contract Law will be advantageous.
Experience
  • 5+ years of progressive experience in sales and business development in the industrial, heavy equipment, or mining sectors.
  • Minimum 2 years of leadership experience in a managerial role.
  • Strong experience negotiating commercial agreements and managing customer contracts in a B2B environment.
Legal & Contractual Expertise
  • Working knowledge of South African contract law and applicable commercial statutes.
  • Proven experience in drafting, interpreting, and negotiating service-level agreements (SLAs), warranties, and maintenance contracts.
  • Experience resolving contract disputes and managing risk in customer engagements.

Core Competencies & Skills
  • Sales Acumen: Strong sales planning and execution ability, with a track record of revenue growth.
  • Contract Negotiation: Skilled in negotiating terms, pricing, liability, and warranties to protect company interests while satisfying customer requirements.
  • Commercial & Legal Awareness: Ability to interpret contractual clauses and assess legal/commercial implications.
  • Analytical Thinking: Strong business judgment, forecasting, and data-driven decision-making.
  • Communication: Advanced written and verbal communication skills, especially for formal proposals and negotiations.
  • Leadership: Effective team motivator and problem-solver.
  • Customer Orientation: Passion for delivering value through quality service and support.

Key Performance Indicators (KPIs)
  • Sales revenue growth (year-on-year aftermarket performance)
  • Contract conversion and renewal rates
  • Contract compliance and customer satisfaction ratings
  • New market penetration
  • Gross margin performance
  • Resolution of contractual disputes and turnaround time
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