Product Manager- AV and Video Collaboration

The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision. It includes working with technical, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product and marketing efforts support the company’s overall strategy and goals.

KEY DUTIES AND RESPONSIBILITIES:

• Understand and define the product vision, strategy and roadmap.
• Gather, manage, and prioritize market/customer requirements and the products’ unique selling points (USPs).
• Act as the customer advocate articulating the user’s and/or buyer’s needs.
• Work closely with technical, sales, marketing, and support to ensure business and customer satisfaction goals are met.
• Do market research and competitive analysis.
• Run beta and pilot programs as well as regular reviews and checks with customers to ensure that the products meet customers’ expectations.
• Develops the business case for new products, improvements to existing products, and business ventures.
• Plan and supervise new product implementations/rollouts.
• Define and prioritize customer segments/markets for the product.
• Ultimate responsibility for product pricing and pricing policies.
• Define marketing strategy and plan for the products.
• Provide and continuously update product sales forecasts.
• Ultimate responsibility for Supplier relationships.
• Oversee supplier contracts and/or target negotiations.
• Oversee that supplier reports, requests, and questions are attended to professionally and timeously.
• Present quarterly business reviews (QBR) to management and/or suppliers.
• Supervise, review, and approve purchase orders (POs)
• Supervise and provide relevant internal training.
• Supervise and/or provide customer training

REQUIREMENTS:

Minimum Qualifications:

• Matric/Grade 12
• Sales related degree or diploma will be advantageous.

Additional Skills:

• Proficient in Microsoft Excel, Word, PowerPoint and Internet.
• Demonstrated accuracy and attention to detail.
• Product Management experience.
• Understanding the Customers’ requirements.
• Product lifecycle management
• Pricing and Price list compilation
• Competitor Analysis
• Sales planning and forecasting
• Inventory control and forecasting
• Maintain and build good Vendor relationships
• Excellent oral and written communication skills
• Excellent organisational skills

Required knowledge and experience required:

• Experience with video conferencing and collaboration products and solutions.
• Experience in the IT distribution channel.
• Experience with Yealink brand and products will be advantageous.
• Must be able to work well under pressure.

Office requirements:

• Working hours 8h00 to 17h00, Monday to Friday.
• Semi-formal dress code.
• Reliable transport to and from the office.
• Excellent language skills (English), both written and verbal.

Notes:

• This is a permanent position, subject to a three-month probation period.
• During your employment you shall be obliged to carry out the lawful instructions of the Company faithfully and diligently and always use your best endeavours to promote the best interests of the Company.
• The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.
• Duties must be performed faithfully, diligently and to the best of your abilities.
• Should the Company introduce new methods of working and/or new technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs