Senior IT Technician

Duties and responsibilities

• Troubleshoot and install laptop, printer, scanner, signature pads and desktop hardware, software and operating systems
• Troubleshoot and install mobile phones and tablets
• AV Setup and support
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Procurement follow up
• Quarterly IT assets assessments
• Asset management
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current
• Monitor and maintain technology to ensure maximum access

• Provide network access to all staff and guests
• Install and maintain workstations
• Provide network accounts and passwords as required
• Monitor and maintain security of desktop technology
• Advise staff of security breach and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Setup and support of client meeting rooms
• Ensure that support requests are accurately logged on the service desk system.
• Use remote support technologies to help end users as needed.
• Support basic network troubleshooting, such as LAN/Wireless-Network/WAN connectivity and VPN access

Skills and knowledge

The incumbent must have proficient knowledge in the following areas:

• Computer hardware and software systems and programs
• Basic understanding of standard IT protocols including DNS, DHCP, SMPT, VPN’s, subnetting
• Basic network administration and network installation
• General IT troubleshooting skills
• Anti viruses and security applications
• Office 365 installation, troubleshooting and support
• An efficient communicator written and verbal
• Ability to analyze, solve problems and make decisions
• Work effectively in a team
• Excellent time management skills
• Knowledge of Apple and Android operating systems
• Helpdesk systems – Incident and Problem management process

Qualification/s

• COMPTIA / A+ / N+
• MCSE / MCSA / MCP or other MS course
• ITIL v3 or v4 Foundation
• IT Diploma or degree
• 3-5 years’ experience in a Senior IT support role