Senior IT Technician
Adams Adams
Date: 2 days ago
City: Pretoria, Gauteng
Contract type: Full time

Duties and responsibilities
- Troubleshoot and install laptop, printer, scanner, signature pads and desktop hardware, software and operating systems
- Troubleshoot and install mobile phones and tablets
- AV Setup and support
- Provide orientation to new users of existing technology
- Train staff about potential uses of existing technology
- Procurement follow up
- Quarterly IT assets assessments
- Asset management
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current
- Monitor and maintain technology to ensure maximum access
- Provide network access to all staff and guests
- Install and maintain workstations
- Provide network accounts and passwords as required
- Monitor and maintain security of desktop technology
- Advise staff of security breach and/or change in password or security status
- Identify and prepare hardware for disposal when appropriate
- Ensure hardware is stripped and secured before disposal
- Setup and support of client meeting rooms
- Ensure that support requests are accurately logged on the service desk system.
- Use remote support technologies to help end users as needed.
- Support basic network troubleshooting, such as LAN/Wireless-Network/WAN connectivity and VPN access
Skills and knowledge
The incumbent must have proficient knowledge in the following areas:
- Computer hardware and software systems and programs
- Basic understanding of standard IT protocols including DNS, DHCP, SMPT, VPN’s, subnetting
- Basic network administration and network installation
- General IT troubleshooting skills
- Anti viruses and security applications
- Office 365 installation, troubleshooting and support
- An efficient communicator written and verbal
- Ability to analyze, solve problems and make decisions
- Work effectively in a team
- Excellent time management skills
- Knowledge of Apple and Android operating systems
- Helpdesk systems – Incident and Problem management process
Qualification/s
- COMPTIA / A+ / N+
- MCSE / MCSA / MCP or other MS course
- ITIL v3 or v4 Foundation
- IT Diploma or degree
- 3-5 years’ experience in a Senior IT support role
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