Debt Collector

Trafalgar PTA is in search of an experienced Debt Collector to join their dynamic team.

Role and Responsibilities:

As a Debt Collector, your primary responsibility will be to efficiently and effectively collect outstanding debts using established debt collection procedures.

Your role will include:

• Communicating through various channels, including telephone, letters, and legal proceedings, to collect overdue debt.

• Performing administrative tasks such as account reconciliation, payment allocation, addressing client inquiries, preparing documents, and managing debt collection recoveries.

• Participating in meetings with managers to review debt collection progress.

Key Performance Indicators:

Your success in this role will be measured against key performance indicators, including:

• Achieving a collection rate exceeding 100% of monthly charges raised.

• Attending to email and SMS rejections on a monthly basis, aiming for a consistent decrease.

• Maintaining debtor account flagging without gaps on arrear units.

• Meeting daily and monthly call targets for both incoming and outgoing calls within your budget.

• Increasing payment plans and debit orders on a month-to-month basis.

• Ensuring no exceptions of missing notes on arrear accounts, guaranteeing all debtors are contacted and recorded monthly.

• Matching or surpassing the monthly agent fee budget for all charges.

• Assisting walk-in clients.

Minimum Qualifications and Skills:

To be considered for this role, candidates should meet the following requirements:

• National Senior Certificate (Matric Certificate).

• Proficiency in written and spoken language, with bilingual capabilities.

• A minimum of three years' experience in a debt collection environment (rental and levy collection experience would be an advantage) excluding call centre environments.

• Basic knowledge of accounting principles.

• Intermediate skill level in Microsoft Office suite.

• Exceptional communication skills.

• Own vehicle and drivers licence

If you do not receive a response from us within one week, please consider your application unsuccessful.