System Analyst

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s

About the role

Unifi Africa is seeking a technically skilled and detail-oriented Systems Analyst to drive the design and validation of system-level solutions that support our microlending operations across South Africa, Zambia, Uganda, and Kenya.

In this role, you’ll collaborate closely with Product Owners, Business Analysts, developers, and other key stakeholders to ensure business requirements are translated into scalable system architectures and clear technical specifications. You’ll play a crucial role in defining how our systems should operate — from API workflows to configuration structures — enabling the delivery of reliable, high-performing, and well-integrated technology solutions.

This opportunity is ideal for someone who enjoys delving into systems architecture, data flows, APIs, and functional design — and who thrives in a fast-paced, mission-driven environment.

Responsibilities

• Collaborate with Product Owners and Business Analysts to understand business needs and convert them into technical solution designs.
• Design and document end-to-end system processes, data flows, component interactions, and integration points for both new initiatives and existing systems.
• Produce comprehensive functional specifications for development teams, detailing API contracts, logic workflows, and configuration parameters to support accurate and efficient implementation.
• Assess the impact of system and process changes, identifying interdependencies, potential risks, and required integration adjustments to ensure seamless transitions.
• Participate in solution validation, verifying that delivered functionality aligns with both business requirements and technical specifications.
• Work closely with development and QA teams throughout the delivery lifecycle to support the implementation and testing of new features and system enhancements.
• Maintain in-depth knowledge of Unifi’s platform architecture, core lending systems, and integrations with external partners such as payment providers, credit bureaus, and mobile network operators.
• Ensure consistent application of platform configuration standards and governance practices across all development and deployment environments.
• Drive continuous improvement in system documentation quality, modeling techniques, and architecture decision-making frameworks.
• Support issue resolution by analyzing system logs, database queries, and component interactions to identify root causes and propose solutions.

Qualifications & Skills

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related technical discipline.
• 3–6 years of experience in systems analysis, functional design, or solution architecture, ideally within the fintech or broader financial services sector.
• Proven expertise in system modeling, translating business requirements into technical specifications, and producing clear, comprehensive documentation.
• Strong working knowledge of modern APIs, web services, system integrations, and enterprise-level applications.
• Proficient in writing and executing SQL queries to analyze data, validate logic, and support system design or issue resolution.
• Familiar with collaboration and productivity tools such as Jira, Confluence, Miro, Postman, or equivalent platforms.
• Solid grasp of software development life cycles and Agile methodologies, with practical experience working in cross-functional teams.
• Demonstrated ability to collaborate effectively across both technical and non-technical stakeholders.
• Hands-on experience with lending platforms, financial products, or integrations with third-party services (e.g., payment gateways, mobile wallets, credit bureaus) is highly advantageous.
• Excellent analytical skills, meticulous attention to detail, and a structured, methodical approach to problem-solving.
• Deep interest in leveraging technology to advance financial inclusion across Africa.