Tier 2/Tier 3 Technical Support Engineer - (2pm-11pmSAST)

Netsurit


Date: 2 days ago
City: Johannesburg, Gauteng
Contract type: Full time
About the job Tier 2/Tier 3 Technical Support Engineer - (2pm-11pmSAST)

Job Description

Tier 2/3 Technical Support Engineer

Location: South Africa (Serving USA Clients)

Model: Remote

Requirements

  • The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
  • A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
  • Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
  • The successful candidate should have a minimum of 3 year remote support experience.

Duties And Responsibilities

  • The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for the Netsurit client portfolio, including but not limited to:
  • Design and implement projects as per client requirements and project scope
  • Infrastructure security analysis and reporting
  • Client documentation and policy design
  • Incident management, Problem management, Resolving Service Requests, and applying
  • Change Management where necessary.
  • Good general understanding of the ITIL Framework and ITSM Systems
  • Excellent knowledge on Microsoft technologies including but not limited to
  • Office 365, Microsoft 365, Azure, Hyper- V / VMWare
  • Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
  • Must have a good understanding of network security, malware/ransomware prevention.
  • Assist / mentor junior consultants and host technical workshops for the team
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