Client Service Administrator MMH250404-6
Momentum
Date: 1 day ago
City: Cape Town, Western Cape
Contract type: Full time

Role Purpose
To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously and meeting the agreed service level agreements on all processes
Requirements
Experience and Qualifications
As an applicant, please verify the legitimacy of this job advert on our company career page.-289468363
To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously and meeting the agreed service level agreements on all processes
Requirements
Experience and Qualifications
- Grade 12 or NQF level 4
- 2 Years’ experience in an Insurance and/ Retirement administration environment
- Employee Benefits administration experience will be advantage
- Completion of Yenzani will be advantageous
- Ability to self-manage the full administration of risk & retirement schemes.
- Accurately complete member and risk premium reconciliations.
- Investigate and resolve all non-reconciling items.
- Administer and process the relevant scheme data from fund entry to exit stage.
- Process and effect payment on all claim types.
- Provide first time resolution to clients on queries via e-mail and telephonic.
- Assess and co-ordinate the required applications and make contact with the clients directly should there be any queries.
- Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due.
- Assist clients efficiently with their requests through displaying the Momentum values enabling client retention and satisfaction.
- Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
- Ensure all risks are mitigated and escalated when dealing with client requests.
- Keep abreast of Momentum Group product and legislation changes in order to effectively and accurately assist with client queries.
- Responsible for the monthly reconciliation of scheme data to assist with client reporting.
As an applicant, please verify the legitimacy of this job advert on our company career page.-289468363
See more jobs in Cape Town, Western Cape