Contact Centre Administrator

This role reports into the CCC HOD. The main purpose of the position is to provide co-ordination, administrative, reporting, and analytical support to the Managerial staff within this Department.

Minimum Requirements

• Grade 12
• Business management experience. Certificate/Diploma advantageous.
• At least 1-2 Years’ experience as an Administrator.
• Valid driver’s license with own reliable transport
• Ability to work extended hours as and when required
• Advanced Excel, MS Word and Power Point proficiency a must
• Above average verbal and written communication skills in English
• Ability to resolve conflict effectively
• Ability to handle work related stress and work effectively under pressure
• Ability to work independently and ability to meet strict deadlines
• Ability to liaise professionally with personnel at all levels.
• Highly motivated and enthusiastic.

KEY PERFORMANCE AREAS:

• Assistant to the HOD.
• Data analysis and insights required.
• Office administration and general administrative duties.
• Co-ordination of e-mail, correspondence, and written communication.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Processing of all leave.
• Ensuring all pay related queries are dealt with promptly
• Processing of pay related submissions
• Consolidate management information and reports.
• Compiling daily, weekly and monthly reports.
• Typing of documents, reports and preparation of presentations.
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
• Strategic insights to be given on best practice, atomisation, innovation and optimisation opportunities.
• Ad-hoc responsibilities in line with business requirements.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
• Organising skills
• Assertiveness
• Initiative skills
• Time management skills
• Attention to detail
• Team player
• Self-development and that of others
• Self-motivated & Independent operator
• Delivery-orientated and deadline-driven
• Can work under pressure and deliver accurate reporting fast
• Professional interpersonal communication (written and verbal).

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.