Client Support Consultant

Optimi is looking for enthusiastic and solution driven individual with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. You will be the first point of contact for clients, ensuring they receive exceptional support and guidance to help them get the most out of our products and services. The successful candidate must be an exceptional team player with a positive outlook and have strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12
• Certificate in Client Services or similar
• 1 year of Client Services/Call Centre experience
• A customer service-orientated attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho desk/similar
• Proficiency in English and one other official South African language
  

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Handle all work items as efficiently as possible, eliminating time wasters.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively.
• Always stay up to date in terms of CAMI.
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk).
• Assist colleagues with overflow work.

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful