Workshop Auditor

Job Description:

We are seeking a detail-oriented and proactive Workshop Auditor to join our team. This newly established role is critical in ensuring that both internal and external workshops meet the company’s standards for vehicle reconditioning, servicing, and repairs. The successful candidate will play a key role in aligning workshop operations with best practices, regulatory compliance, and cost-efficiency goals.

Key Responsibilities:

• Workshop Oversight: Support the selection, onboarding, and ongoing evaluation of internal and external workshops.
• Compliance Assurance: Ensure all workshops meet legal, regulatory, and insurance requirements.
• Audit & Quality Control: Conduct regular audits to assess workshop performance, pricing adherence, and workmanship quality.
• Operational Support: Collaborate with operations, procurement, and finance teams to benchmark workshops and optimize workload distribution.
• Relationship Management: Build and maintain strong relationships with workshop partners to drive continuous improvement and innovation.
• Issue Resolution: Assist the CRM team in resolving customer complaints related to workshop performance.
• Documentation & Reporting: Maintain accurate records of workshop agreements, ownership changes, and rate structures.

Required Skills & Competencies:

• Exceptional attention to detail and organizational skills
• Strong interpersonal and communication abilities
• Ability to manage multiple priorities under pressure
• Analytical mindset with a focus on risk and compliance
• Confident in presenting findings and recommendations
• High ethical standards and professional integrity
• Innovative and solutions-oriented approach

Qualifications & Experience:

• Bachelor’s degree in Business or a related field (or equivalent qualification)
• 5–7 years’ experience in the automotive industry, preferably in the new or used vehicle market
• Mechanical knowledge is advantageous
• Proficiency in Microsoft Office Suite
• Familiarity with workshop operations and industry standards

Package includes:

• Market related salary
• Provident fund
• Life Insurance
• Funeral Cover

Why join us?

This is a unique opportunity to shape a new function within a growing organization. You’ll work cross-functionally with key departments and external partners to ensure our workshop network delivers exceptional service, quality, and value.