Head of Africa Field Service - Compression

About the role

Location: Midrand/Wadeville

Mode of Employment: Full-time

Position Title: Regional Field Service Manager

A Snapshot of Your Day

Regional Field Service Manager at Siemens Energy

Your role will involve strategizing and troubleshooting complex technical issues, ensuring seamless operations across multiple locations. You will engage with customers, partners, and internal teams to evaluate and improve service delivery, encouraging a culture of outstanding and continuous improvement. Your proactive approach and outstanding leadership will drive our service operations to new heights, making a tangible impact on our business and customer satisfaction

How You’ll Make an Impact

• Coordinate and manage all field service activities, including installation, commissioning, maintenance, troubleshooting of compressor installations.
• Lead and support a regional team of field service engineers.
• Ensure service quality, customer happiness, and compliance with safety and regulatory standards.
• Develop and implement service strategies to enhance performance, customer dedication, and revenue.
• Coordinate with regional sales and operations teams to align & forecast field activities with broader business goals.
• Cultivate positive relationships with customers, partners, and internal collaborators to identify service opportunities and offer technical support.
• Monitor and report on critical metrics for service, team performance, and regional service trends.
• Drive continuous improvement and training initiatives for the service team.

What You Bring

• Bachelor's degree in engineering or technology, business administration, or a related field.
• 10+ years of relevant experience in service businesses (field service, repair operations, customer technical support) or equivalent.
• Strong degree of tact and integrity, capable of interacting with management peers, shop personnel, and clients.
• Strategic problem solver with the ability to translate business goals into actionable operational initiatives.
• Strong analytical skills to assess training needs, evaluate current processes and procedural efficiency, and drive data-driven decision-making.
• Profound understanding of turbo & reciprocating machinery principles, operations, and maintenance practices.
• Ability to manage multiple assignments and priorities.
• High attention to detail, strong organizational skills, ability to work under time constraints, good people skills, and a high degree of initiative.
• Travel, as required both regionally and internationally, is approximately 10% - 25%.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Rewards

• Working with a global team
• Opportunities to work on and lead a variety of innovative projects
• Possibility to take over further tasks within the company
• Supportive work culture
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays
• Parental leave
• Continual learning through the Learn@Siemens-Energy platform

• e-Learning
• Mentorship
• Coaching
• Open feedback culture

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.