Desk Clerk - Night Shift

Tsebo Solutions Group


Date: 3 weeks ago
City: Port Elizabeth, Eastern Cape
Contract type: Full time
Duties & Responsibilities

  • Prepare the housekeeping room attendants task sheets
  • Update the status of rooms on the pms system
  • Field calls from hotel teams, guests and suppliers and action accordingly
  • Follow up on the status of the departure rooms after 10:00am and ensure the teams know what and when to action
  • Assist the manager to alert of absenteeism and phone for replacement staff
  • Assist with the prp management
  • Office support
  • Balance multiple tasks efficiently, such as answering phone calls, assisting customers, and managing administrative duties.
  • Escalate any serious issues to management when necessary
  • Address guest inquiries and concerns promptly and professionally.
  • Serve as a point of contact between guests and various hotel departments (housekeeping, maintenance, etc
  • Handle correspondence, including emails and phone calls.
  • Effectively deal with complaints by attempting to resolve them or forwarding them to the right manager

Skills and Competencies

  • Communication Skills
  • Computer Skills
  • Attention to detail
  • Public Interaction
  • Interpersonal skills
  • Data Entry Skills
  • Interpersonal skills
  • Typing Skills

Qualifications

  • Grade 12 / Matric
  • Admin certificate highly advantageous
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