Account Manager

Our client is a boutique video production company specializing in delivering end-to-end creative and commercial projects. They are seeking a highly organized Account Manager with experience in advertising or creative services to manage project delivery, client communications, and business growth across multiple accounts.

Location:

Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities

• Project & Deliverable Management:
• Oversee project timelines, deliverables, and due dates ensuring projects are on track and meet quality standards.
• Conduct quality assurance reviews of creative outputs, checking for text typos, simple errors, and overall adherence to client expectations.
• Provide light creative direction by interpreting client vision, applying creative sensibilities, and assigning video editors or other creatives with clear, informed guidance.
• Adapt to various project management tools such as Trello, Asana, and Monday.com depending on client preferences.
• Manage file sharing and cloud storage platforms efficiently, utilizing Google Drive for all project sharing and archival, Frame.io for video review rounds and client deliverable access, and Google Cloud for cold-line project backups.
• Proposal Drafting & Documentation:
• Prepare and edit proposals and contract documents using established templates to support sales efforts and client onboarding.
• Collaborate with leadership on proposal content to ensure alignment with client needs and business goals.
• Client Relationship & Communication:
• Serve as the primary point of contact for 2-5 client accounts at a time.
• Maintain clear, proactive communication with stakeholders to manage expectations and provide timely project updates.
• Identify upsell and cross-sell opportunities to grow client relationships and revenue.
• Demonstrate a strong grasp of the communication stack—effectively employing email, Slack, text messaging, and project management tool chats based on the context and audience, both internally and client-facing.
• Team Coordination:
• Collaborate with production, creative, and post-production teams to facilitate smooth project execution.
• Track project progress and resolve bottlenecks or risks in a timely manner.
  
  

Qualifications

• Experience & Skills:
• 2+ years of experience in account/project management or client-facing roles, preferably within advertising, creative agencies, or production companies.
• Comfortable using project management platforms such as Trello, Asana, Monday.com, or equivalent.
• Strong organizational skills with a methodical approach to managing multiple clients and projects.
• Excellent written and verbal English communication skills.
• Proficiency in collaboration tools including Google Drive, Frame.io, and Google Cloud is highly preferred.
• Attributes:
• Detail-oriented with a strong sense of accountability.
• Proactive in identifying growth opportunities and solving problems.
• Able to balance client needs with internal team capabilities effectively.
• Strong project management philosophy, including valuing consistent folder structures, clear file naming conventions, and organized documentation.
  
  

What Success Looks Like

• Timely delivery of projects meeting client expectations and company standards.
• Strong client satisfaction and retention through excellent communication and relationship management.
• Increased revenue via upselling and cross-selling initiatives.
• Effective adoption and handling of current project structures and systems.
• Well-organized project tracking and minimal workflow disruptions.
  
  

Opportunity

This is an excellent opportunity to join a growing creative boutique where you will be the linchpin between clients and production teams. You’ll have the chance to build long-term client relationships, drive business growth, and grow your career in project management within a vibrant creative environment.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets