People Shared Services Officer
Tiger Brands
Date: 3 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Job Description
THE JOB AT A GLANCE:
Contract Duration: 6 Months
Within your functional work stream, you deliver cost-efficient and effective People Services to employees and managers across the organization, consistently meeting all contracted Service Level Agreements (SLAs) and demonstrating a strong customer-oriented approach. You are expected to follow standard procedures and document all activities to ensure compliance with legal requirements and to achieve the desired efficiency gains.
Responsibilities
KEY RESPONSIBILITIES
Key Attributes and Competencies
ESSENTIAL SKILLS & QUALIFICATIONS:
Tiger Brands is proudly Africa’s largest listed manufacturers of fast-moving consumer goods (FMCG). We impact lives every day with our iconic, award-winning brands. Our core business is the manufacture, market and distribute everyday branded food and beverages. Our products are relevant across every meal occasion and are well positioned to grow.
Being a food company means we’re an intimate part of everybody's daily lives and that’s why we get loud and proud about exploring further, roaring louder and growing together.
In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
THE JOB AT A GLANCE:
Contract Duration: 6 Months
Within your functional work stream, you deliver cost-efficient and effective People Services to employees and managers across the organization, consistently meeting all contracted Service Level Agreements (SLAs) and demonstrating a strong customer-oriented approach. You are expected to follow standard procedures and document all activities to ensure compliance with legal requirements and to achieve the desired efficiency gains.
Responsibilities
KEY RESPONSIBILITIES
- Accurately carry out all People transactional activities within the scope of your functional work stream, or provide Tier-1 call centre support to all employees and leaders across Tiger Brands.
- Maintain and monitor SLAs between the People Shared Services (PSS) Centre and business areas.
- Review and regularly develop or customize People reports and metrics to meet evolving business needs.
- Participate in regular meetings, invite stakeholders to PSSC functional work stream events, and encourage participation and feedback from the business to support SLA improvements.
- Keep business teams informed of any changes.
- Continuously update all stakeholders on process changes, system updates, and other relevant matters related to the PSSC area of responsibility.
- Serve as the Subject Matter Expert (SME) for functional work stream processes using the designated HCM system.
- Consistently deliver improved People administrative services.
Key Attributes and Competencies
- Service-oriented – know SLAs and make sure to deliver within the agreed time and/or quality
- Precision – ensure to understand the customer’s queries to be able to resolve them the first time
- Communication skills – ability to communicate with different types of workforces and hierarchical levels
ESSENTIAL SKILLS & QUALIFICATIONS:
- Bachelor’s degree in Business or Human Resources (HR), or a related field
- Professional HR certification or membership is advantageous
- 3–4 years of post-qualification experience in HR or a Shared Services Centre (SSC) environment
- 2–3 years of experience in an operational role within an HR SSC, managing functional work stream transactions
- Proficiency in HR Information Systems, preferably Workday
- Proven experience in managing Service Level Agreements (SLAs)
- Demonstrated ability to collaborate with cross-functional and multi-regional teams
Tiger Brands is proudly Africa’s largest listed manufacturers of fast-moving consumer goods (FMCG). We impact lives every day with our iconic, award-winning brands. Our core business is the manufacture, market and distribute everyday branded food and beverages. Our products are relevant across every meal occasion and are well positioned to grow.
Being a food company means we’re an intimate part of everybody's daily lives and that’s why we get loud and proud about exploring further, roaring louder and growing together.
In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
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