First Notice of Loss Consultant

In support of the iMas Finance transformation strategy, preference will be given to candidates from the designated groups.

Why Join Us?

At iMas Insurance Brokers, you’ll be part of a dynamic and growing team where your experience will directly contribute to our success and make a significant impact in our Short-Term Insurance division.

Job Purpose:

To provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claims

Job Outputs:

• Adherence to claims notification and registration process
• Claims support and administration
• Liaising with insurers to follow up on outstanding documents
• Reactive policy underwriting
  
• Customer Service
• Adherence to risk and compliance requirements

Qualifications:

• National Senior Certificate/ Matric
• FAIS credits on NQF level 4 or a full FSCA aligned qualification as per legislation, is an advantage
• Regulatory exam (RE5) advantageous

Experience:

• Minimum 1 years' applicable Short Term Insurance Customer Service and Claims experience
• Minimum 6 months Contact Centre experience

Knowledge and Skills:

• Multilingual, including English
• Problem solving skills
• Empathetic
• Ability to cope under pressure
• Communication and negotiation skills
• Computer literate (MS office including Outlook)
• Excellent telephone etiquette