Agent Call Center
Premier FMCG (Pty) Ltd
Date: 1 day ago
City: Queenstown, Eastern Cape
Contract type: Full time
Job Description
To contribute to the performance of the Call Centre through accurate order
taking and monitoring, customer liaison and communication with internal
functional departments.
To contribute to the performance of the Call Centre through accurate order
taking and monitoring, customer liaison and communication with internal
functional departments.
- Processing of orders according to the information received from customers
- Ensure pricing on captured orders are correct
- Ensure queries, complaints, concerns resolved or escalated as per procedure
- Ensure daily filing is done according to departmental requirements
- Ensure that all reports are completed and communicated
- Workflows completed as per system requirements
- Ensure that clients’ needs are met according to their expectations
- Computer literacy - Strong Computer skills - fast processing
- Liaising with internal and external customers
- Distribution and Order Maintenance on Order Action on a daily basis
- Grade 12 (matric) certificate or equivalent
- Competent in Ms Office e.g. Excel and Word
- At least 1-year experience in FMCG sales environment
- At least 1-year experience in the field of sales administration, executions or call centres
- Previous Call Centre experience will be advantageous
- Business procedures, rules and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency
- Respect
- Computer literacy - Strong Computer skills - fast processing
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