Cloud Support engineer
Ericsson
Date: 1 day ago
City: Midrand, Gauteng
Contract type: Full time
Join our Team
About This Opportunity
Join our Customer Support team, specializing in IP, Core, and Cloud technologies, to provide exceptional support for advanced telecommunications products in the Middle East and Africa. We leverage artificial intelligence, machine learning, and analytics to proactively manage network performance, ensuring seamless operations and contributing to a sustainable and connected future. Our cloud infrastructure solutions, designed for both virtual and cloud-native applications, offer rapid deployment and efficient service delivery with reduced ownership costs.
We are seeking a Cloud Solution Support Expert to analyze, orchestrate, and troubleshoot network-level issues. Collaborate with application teams to address cloud and IP infrastructure challenges, utilizing your technical expertise to swiftly resolve problems.
What You Will Do
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: South Africa (ZA) || Woodmead
Req ID: 764739
About This Opportunity
Join our Customer Support team, specializing in IP, Core, and Cloud technologies, to provide exceptional support for advanced telecommunications products in the Middle East and Africa. We leverage artificial intelligence, machine learning, and analytics to proactively manage network performance, ensuring seamless operations and contributing to a sustainable and connected future. Our cloud infrastructure solutions, designed for both virtual and cloud-native applications, offer rapid deployment and efficient service delivery with reduced ownership costs.
We are seeking a Cloud Solution Support Expert to analyze, orchestrate, and troubleshoot network-level issues. Collaborate with application teams to address cloud and IP infrastructure challenges, utilizing your technical expertise to swiftly resolve problems.
What You Will Do
- Investigate and resolve customer service requests efficiently.
- Follow system support guidelines and participate in software updates.
- Utilize tools for effective ticket handling.
- Ensure customer satisfaction by addressing technical issues.
- Provide regular updates on support progress.
- Collaborate with engineers for knowledge sharing.
- Escalate unresolved issues to higher competence units.
- Evaluate solutions to ensure problem resolution.
- Identify and document product improvements for usability.
- Register and update known solutions as needed.
- Maintain configuration records for assigned customers.
- Guide the development of operation and maintenance instructions.
- Work with configuration management for required information.
- Isolate faults and raise trouble reports for resolution.
- Ensure quality of emergency and correction packages.
- Lead the implementation of new software releases.
- Write documents for fault analysis and corrective actions.
- Adapt to shifts and provide emergency support.
- Education: Academic degree in engineering, preferably in information technology or telecom, with experience in support, operation, or integration in cloud and IP domains.
- Deep knowledge of Linux systems, including extensive hands-on experience and administration.
- Expertise in IP networking, including switching, routing, and firewall operations.
- Troubleshooting skills for routers, switches, and firewalls across various brands.
- Experience with virtualization technologies and relevant platforms.
- Knowledge of OpenStack solutions and related technologies.
- Proficiency in scripting languages for automation and task management.
- Understanding of database administration and cloud standards.
- Familiarity with virtual machine networking and software-defined networking.
- Experience with data center management for large-scale infrastructure.
- Knowledge of server platforms and network equipment from multiple vendors.
- Understanding of virtual switch technologies and their applications.
- Knowledge of storage technologies and software-defined storage solutions.
- Experience with container technologies and strong analytical skills.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: South Africa (ZA) || Woodmead
Req ID: 764739
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