Product and Support Operations Manager

Job Description

To identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product

Hello Future Product and Support Operations Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FNB Cash Investment team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

Identify and implement enhancements on existing products and procedures as well as effectively manage all operational aspects of the specific product

• Oversee the daily operations of product management and support teams.
• Develop and implement operational strategies to improve product performance and customer support.
• Collaborate with cross-functional teams to ensure alignment on product development and support initiatives.
• Analyze performance metrics and customer feedback to identify areas for improvement.
• Manage budgets and resources effectively to meet operational goals.
• Lead, mentor, and develop team members to enhance their skills and performance.
  
  

You Will Be An Ideal Candidate If You

• Have a Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Have at least 2 to 4 years of experience in product management and support operations.
• Have proven track record of managing teams and driving operational excellence.
• Have strong analytical and problem-solving skills.
  
  

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
  
  

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Are you interested to take the step? We look forward to engaging with you further. Apply now!
  
  

#Post

#FNB

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/06/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.