Dutch Speaking Customer Service Representative

ABOUT THE POSITION

Accelerate patient enrolment in clinical trials with Trials24/SubjectWell, facilitating access to life-changing medications. We support biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.

RESPONSIBILITIES AND DUTIES

Patient Support & Screening

• Deliver high-quality customer service to patients (no sales involved)
• Guide patients through the screening process and assist them until successfully connected with a study site

Communication & Coordination

• Respond to patient inquiries via phone and email
• Maintain professionalism, empathy and accuracy in all interactions

Administrative Accuracy

• Capture patient information with high attention to detail and system accuracy
• Follow standardized processes to support smooth handovers to study sites

REǪUIREMENTS & SKILLS

• Fluent in Dutch (L1 speaker with a minimum of C2 level) and English (C1 minimum)
• Medical Degree or Diploma or minimum 2 years’ experience in medical, paramedic or medical research role (advantageous)
• Proven experience managing customer interactions via phone and email, ideally in a contact center or similar fast-paced environment
• Strong computer literacy, confidence in navigating digital tools and ease with learning new system