Dutch Speaking Customer Service Representative

SubjectWell


Date: 1 day ago
City: Cape Town, Western Cape
Contract type: Part time

ABOUT THE POSITION

Accelerate patient enrolment in clinical trials with Trials24/SubjectWell, facilitating access to life-changing medications. We support biopharmaceutical companies and CROs in completing their clinical trials on time, bringing innovative drugs to patients faster.

RESPONSIBILITIES AND DUTIES


Patient Support & Screening

  • Deliver high-quality customer service to patients (no sales involved)
  • Guide patients through the screening process and assist them until successfully connected with a study site


Communication & Coordination

  • Respond to patient inquiries via phone and email
  • Maintain professionalism, empathy and accuracy in all interactions

Administrative Accuracy

  • Capture patient information with high attention to detail and system accuracy
  • Follow standardized processes to support smooth handovers to study sites

REǪUIREMENTS & SKILLS


  • Fluent in Dutch (L1 speaker with a minimum of C2 level) and English (C1 minimum)
  • Medical Degree or Diploma or minimum 2 years’ experience in medical, paramedic or medical research role (advantageous)
  • Proven experience managing customer interactions via phone and email, ideally in a contact center or similar fast-paced environment
  • Strong computer literacy, confidence in navigating digital tools and ease with learning new system

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