Senior Associate Networking Technical Services (TS) Systems Integration Specialist

NTT DATA


Date: 1 day ago
City: Durban, KwaZulu-Natal
Contract type: Full time
Job Requirements

Job Profile Summary

The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).

This role performs configurations, actions installations and attends to break/fix events.

This role works towards associate to professional level certification, whilst at the same time developing business knowledge.


Key Responsibilities:

  • Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
  • Takes responsibility for problem resolution and troubleshooting during project lifecycle
  • Escalates complex problems to the relevant third parties.
  • Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
  • Compiles and maintains project administration (Time Capture and feedback to stakeholders)
  • Conducts elementary presentations within the customer's organization.
  • Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
  • Performs any other related task as required.


Knowledge and Attributes:

  • Developing fundamental project and administration ability.
  • Developing understanding and appreciation of technical design principles and compute layers.
  • Ability to develop an understanding of fundamental project and administration processes.
  • Display a strong learning orientation.
  • Good verbal communication skills.
  • Demonstrate a client service orientation.
  • Hands-on proactive in approach.

Work Experience


Academic Qualification and Certifications:

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field.
  • Professional level certification in different Networking technologies such as Cisco CCNP, Aruba ACP-CA or ACMP, F5 201/301

  • Installation knowledge of the following technologies would be advantageous
  • Cisco Meraki Routing/Switching
  • Cisco Wireless
  • Cisco ISE
  • Cisco Viptela SDWAN
  • Cisco Catalyst Centre
  • Aruba Central
  • Aruba ClearPass
  • F5 BIG -IP Server Load Balancing
  • InfoBlox DDI (IPAM)
  • Ekahau – Wireless Survey


Required Experience:

  • Minimum 4 years’ work experience in technical implementation engineering, specific to Networking technologies.
  • Moderate level of experience engaging with clients and conducting presentations.
  • Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
  • Moderate level of experience in diagnosis and troubleshooting.
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