Call Centre Agent

Duties and Responsibilities:

• Customer relationship building management
• Provide customers with product and service information
• Problem solving tasks during shift
• Handle and take full responsibility for customer related queries

Key Competencies and Skills

• Strong verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Team work
• Stress tolerance

Further requirements:

• Grade 12
  
• Minimum 2 years experience in a Call Centre