Outbound Call Centre Agent

Randburg, Johannesburg | Full-time | Low base + high commission

Do you want your work to mean something? Are you persuasive, passionate, and ready to use your voice to fight corruption? Join OUTA as an Outbound Call Centre Agent and help grow the movement for accountability in South Africa.

This is a performance-based opportunity with a modest base salary and uncapped commission potential - ideal for resilient, target-driven individuals who are motivated by purpose and earning.

About the Role

As an Outbound Call Centre Agent, you'll be responsible for recruiting new monthly supporters by engaging with potential donors over the phone. You’ll follow structured but adaptable scripts, communicate OUTA’s mission with conviction, and work toward weekly and monthly targets that directly impact your earnings.

You’ll be part of a high-energy, purpose-led team that believes in the power of ordinary citizens to hold government accountable.

Responsibilities

• Make outbound calls to potential supporters and secure recurring monthly donations.
• Follow lead lists from campaigns, competitions, and referrals.
• Use call scripts while adapting messaging for authenticity and connection.
• Clearly explain OUTA’s impact, and the importance of ongoing public support.
• Maintain accurate call and pledge records in OUTA’s CRM system (Odoo or similar).
• Meet or exceed acquisition targets, contributing to OUTA’s long-term financial sustainability.
• Participate in regular team feedback, training, and reporting.

What We’re Looking For

• 1–2 years’ experience in outbound sales, fundraising, or similar calling roles
• Strong verbal communication and persuasion skills
• Resilience and drive to meet personal and team targets
• Familiarity with CRM tools and lead databases (advantageous)
• Knowledge of POPIA compliance and ethical fundraising practices
• A solid understanding of South Africa’s current affairs and OUTA’s mission

Qualifications

• Matric required
• Call centre training or certification advantageous
• NGO fundraising experience is a strong bonus

Why Join OUTA?

This is more than a job - it’s a chance to make a real difference. Every call you make helps fund investigations, legal action, and public advocacy that drive change in South Africa. You’ll earn while standing up for what matters.

This is a performance-based opportunity with a modest base salary and uncapped commission potential — ideal for resilient, target-driven individuals who are motivated by purpose and earning.