Customer Contact Center Analyst I
RELX
Date: 3 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Do you enjoy being the first point of contact of helping our customers?
Would you like to be part of a collaborative and supportive team?
About Our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About The Role
The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions.
Responsibilities
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
Benefits
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Would you like to be part of a collaborative and supportive team?
About Our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About The Role
The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions.
Responsibilities
- Working with other team members to manage shared email inbox by properly addressing all incoming communications
- Managing new customer onboarding and acting as the primary contact for all issues via email and phone
- Facilitating new order management activities between LexisNexis, customers and third party consultants
- Providing consultation to customers on all fields that directly relate to LexisNexis’s service offerings
- Working with management and cross-functionally to implement process improvement and training initiatives
- Addressing problems and take corrective action to notify management of issues affecting customer experience
- Have a Bachelor’s degree in applicable field or equivalent experience
- Be able to interact with external LexisNexis customers and company contacts
- Have excellent computer skills in M.S. Office and Windows applications
- Be able to effectively communicate and interact with all levels of employees and external customers
- Have the ability to manage multiple tasks simultaneously while maintaining quality and accuracy
- Have a background in customer service and account management
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
Benefits
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
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