OPERATIONS MANAGER II

Effective people management|- Annual company goals met - Subordinates meet key outcomes as defined in their JEPS - Appraisals completed effectively as per agreed plan bi-annually - Compliance with relevant processes and procedures, including disciplinary codes - Succession / development plans in place - Formal and informal feedback, including regular feedback to management - Call cycles updated and captured on system as per company process - 360 reviews (Project Smart)

Effective teamwork and self management|- Performance Scorecard - Formal and informal feedback - 360 reviews (Project Smart)

Achievement of project objectives|- Process optimisation - Achievement of project objectives and budget within deadlines - Minimal deviation from project brief and effective implementation of solutions

Account management alignment|- Timely resolution of customer / complaints - Customer targets achieved - Formal and informal feedback - 360 reviews (Project Smart)

Effective administration|- Accurate information submitted to client and management on an ongoing basis - Accurate reporting - Accurate payment of field staff on a monthly basis - Formal and informal feedback - Accurate, timely, relevant reporting and administration

Effective budget monitoring|- Adherence to monthly operating expenses guidelines

Operational excellence|- Performance in operational excellence - Formal and informal feedback - 360 reviews (Project Smart)

6-7 years’ relevant experience at management level|6-8|Essential / Minimum|0-5 years|

Relevant Diploma/Degree at NQF level 7

Excellent computer skills and proficient in Microsoft Office

Excellent verbal and written communication skills

General business Skills

Leadership Skills

Problem Solving Ability

Organisational, time management and people management

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