Operations Head

Job Description

To actively contribute to the achievement of key business objectives through effectively managing of all operational aspects within a Division

Hello Future Head of Operations,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Define and implement the employee benefits operations and technology strategy
• Coordinate strategic programmes to achieve BU goals
• Use data and analytics (and AI) to drive efficiencies and best in class service perception scores
• Manage external partners including fund administrators and technology vendors to maximize throughput
• Coordinate product, servicing and operations team to achieve best in class EB client experience
• Establish, align and manage target and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Achievement of net profit growth for Business
• Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the Business plan and monitor compliance
• Manage Cost to Income to increase profitability and efficiencies
• Develop and implement differentiated service models for client segments
• Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction
• Achieve integration of processes in areas of responsibility in collaboration with other area, delivering required service levels by monitor that workflow achieves operational requirements and the overall running costs in relation to productivity ratios, maintaining targeted outputs and financial discipline in respect of Budget, growth strategies
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements
• Drive of operational efficiencies and an ultimate delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis and monitor that workflow achieves operational requirements
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Execute the Business Unit people strategy that nurtures talent and embraces the values, culture and philosophy of entrepreneurship, accountability and innovation in order to meet current and future business needs
• Hold direct reports accountable for the implementation of Leadership Strategy that drive behavior towards high performance
  
  

You Will Be An Ideal Candidate If You Have

• Post graduate degree in Accounting, Technology or Business Studies
• Someone from Investments and Life Insurance industry with 5-10 years of experience
• Solid admin experience
• Strong project management skills
• Strong technology background
• Familiar with the agile framework
• Have ability to communicate upwards and working with C suite execs,
• Must have Strong data and analytics skills
• Must have excellent people management skills - able to motivate the team
  
  

Advantageous For The Role Will Be Someone Who Has

• Worked in Employee Benefits- Retirement funds or Group risk
• Experience in managing partnerships including software and admin vendors
  
  

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end
  
  

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
  
  

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/06/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.