Technical Underwriter Manager

Role Objectives

This Technical Underwriting Manager role will be responsible for managing and maintaining the standards of the Cape Town

Branch technical underwriting team thus enhancing the image of Hollard Insure. Ensuring all administrative and technical

underwriting functions within the team are adhered to within mandates whilst supporting the Cape Town Branch to write

and retain profitable business using sound underwriting principle

Key Responsibilities

• Underwriting: Analyse risk data prepared by various stakeholders within the Branch to ensure quality risks are correctly underwritten and / or declined.
• Growth: Identify new sources of business and continue to mine existing business /Brokers for new opportunities and obtain organic growth via rate increases and corrective action.
• Reinsurance: Ensure Facultative / other external Reinsurance is placed as and when treaty limits are exceeded.
• Mandates: The ongoing oversight and annual renewal of underwriting mandates for all relevant staff in-line with our Treaty Renewals and Underwriting Guidelines.
• Referrals: Ensure all referrals to Comref are submitted and signed off timeously
• Renewals: Support Business Development Team and Renewal Team to meet goals for quality business written within company guidelines, to ensure renewal increases where applicable are applied and renewal terms submitted with the agreed timelines and to manage large renewals as mandated by branch management.
• Staff Growth, Underwriting Oversight and Training: Establish systems and processes to ensure that the overall technical ability of all staff is understood and continually improving in-line with our Underwriting Guidelines. Performance reviews and career aspiration discussions to held with all staff in line with expectations.
• Risk Management: Actively promote risk management and risk selection within underwriting guidelines and to see the risk management cycle through to conclusion.
• Credit Control: Management and oversight as per reports
• Underwriting audits: Assist with the co-ordination of all Branch underwriting audits/ reviews, both internal and external through scheduling, follow up of audit requirements and document management/record keeping.
• Quality Control & Turnaround Time: Implement a management system that ensures both a quick turnaround time for all requests within the Underwriting Team whilst also adhering to required quality and continuous improvement.
• Managing productivity through workflow KPI measurement and ensuring one on ones on a quarterly basis.
• Reporting: Provide necessary reporting on financial and operational indicators relating to underwriting. Provide feedback (reporting) to senior management on achievements, pending issues, problems, and suggested recommendations on a regular basis. Preparation of monthly reports as required by the RGM
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal underwriting duties.
• Broker engagement: regular and interactive engagement with our Brokers as required
• When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Treating Customers Fairly: Ensure customers are treated fairly as per the TCF principles in all processes one is involved in within the branch.
• Management: Active participant in the local Branch management committee