Scrum Master (Project Athena)

We are excited to announce a key opportunity within Project Athena - our strategic transformation initiative to modernize our policy and claims administration platform. We are seeking a Scrum Master to lead a multidisciplinary delivery team through the configuration and enablement of a next-generation short-term insurance platform.

Job Purpose

The Scrum Master will play a pivotal role in Project Athena, managing a cross-functional team that includes Business stakeholders, Hollard IT experts, and Vendor resources. This team will configure and implement a short-term insurance product on a new Policy Administration System (PAS), enabling capabilities such as product configuration, process automation, workflow orchestration, system integration, and document generation & management.

Key Responsibilties

Agile Delivery & Facilitation

• Facilitate Agile ceremonies: sprint planning, stand-ups, reviews, retrospectives, and demos.
• Manage delivery cadence and sprint goals across internal and external team members.
• Maintain an up-to-date and visible product backlog and sprint board (e.g., using Azure Boards).
• Promote Agile principles, transparency, and accountability within the team.
  
  

Multi-Stakeholder Coordination

• Coordinate the work of a blended team across Business, Hollard IT, and Vendor streams.
• Ensure alignment between functional, technical, and integration tasks across the PAS configuration lifecycle.
• Work closely with the Product Owner to prioritise and deliver business value iteratively.
  
  

Impediment Removal & Issue Resolution

• Proactively identify and remove delivery obstacles across the programme workstreams.
• Support efficient issue escalation and resolution processes with vendors and internal teams.
• Track risks, dependencies, and blockers impacting sprint commitments and delivery timelines.