Scrum Master (Project Athena)

Hollard Insurance


Date: 1 day ago
City: Johannesburg, Gauteng
Contract type: Full time
We are excited to announce a key opportunity within Project Athena - our strategic transformation initiative to modernize our policy and claims administration platform. We are seeking a Scrum Master to lead a multidisciplinary delivery team through the configuration and enablement of a next-generation short-term insurance platform.

Job Purpose

The Scrum Master will play a pivotal role in Project Athena, managing a cross-functional team that includes Business stakeholders, Hollard IT experts, and Vendor resources. This team will configure and implement a short-term insurance product on a new Policy Administration System (PAS), enabling capabilities such as product configuration, process automation, workflow orchestration, system integration, and document generation & management.

Key Responsibilties

Agile Delivery & Facilitation

  • Facilitate Agile ceremonies: sprint planning, stand-ups, reviews, retrospectives, and demos.
  • Manage delivery cadence and sprint goals across internal and external team members.
  • Maintain an up-to-date and visible product backlog and sprint board (e.g., using Azure Boards).
  • Promote Agile principles, transparency, and accountability within the team.

Multi-Stakeholder Coordination

  • Coordinate the work of a blended team across Business, Hollard IT, and Vendor streams.
  • Ensure alignment between functional, technical, and integration tasks across the PAS configuration lifecycle.
  • Work closely with the Product Owner to prioritise and deliver business value iteratively.

Impediment Removal & Issue Resolution

  • Proactively identify and remove delivery obstacles across the programme workstreams.
  • Support efficient issue escalation and resolution processes with vendors and internal teams.
  • Track risks, dependencies, and blockers impacting sprint commitments and delivery timelines.
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