Soft Services Supervisor
Tsebo Solutions Group
Date: 3 weeks ago
City: Durban, KwaZulu-Natal
Contract type: Full time
Duties & Responsibilities
Subcontractor Management
Subcontractor Management
- Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
- Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.
- Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
- Undertake building audits and review results
- Project manage ad-hoc projects of a soft service nature.
- Assist in obtaining the required resources for any projects
- Assist the Senior facilities Manager and Client prepare the site budget for all services
- Assist in controlling the spend in all aspects of the services provided
- Liaise daily with Helpdesk for client requests that require following up.
- Ensure that the help desk is updated on progress of calls to ensure they remain within SLA.
- Ensure staff are trained and capable of performing the required duties
- Manage the cleaning staff to ensure that the SLA requirements are met.
- Ensure schedules and plans are in place to ensure that all cleaning activities are included
- Manage the catering team to ensure the SLA requirements are met.
- Ensure seasonal menus are updated and available
- Manage the landscaping team to ensure the SLA requirements are met.
- Complete regular (Daily) site inspections to ensure standards are being maintained.
- Ensure scheduled services are maintained as per the SLA
- Ensure that consumables are in stock and available for service.
- Review service levels and service providers
- Prepare service level agreements for all soft services service providers
- Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
- Ensure Contractor compliance for all 3rd part and divisional suppliers.
- Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.
- Understanding of the equipment, materials and suppliers used in facilities management.
- Good understanding of SLA’s (Service Level Agreements) with external service providers.
- Knowledge of LRA and managing labour relations issues.
- Valid driver’s licence and own transport.
- Computer Literacy on MS Packages, MS Word, Excel, PowerPoint, and Outlook.
- Understanding Scheduling and Rostering
- Attention to detail
- Good financial and business acumen
- Excellent communication skills and relationship management skills
- Customer service centric
- Team and project focused
- Strategic planning skills
- Experience with helpdesk software is an advantage
- Grade 12
- Relevant Tertiary Qualification
- Relevant work experience in a similar environment.
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