Soft Services Supervisor

Tsebo Solutions Group


Date: 1 day ago
City: Durban, KwaZulu-Natal
Contract type: Full time
Duties & Responsibilities

Subcontractor Management

  • Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
  • Foster a good relationship with outside contractors and monitor and evaluate the standard of service delivery and cost.

Reporting

  • Assist with the development of Preventative Planned Maintenance Plans and a list of capital improvements with soft service activities being your priority.
  • Undertake building audits and review results

Project Management

  • Project manage ad-hoc projects of a soft service nature.
  • Assist in obtaining the required resources for any projects

Budgets

  • Assist the Senior facilities Manager and Client prepare the site budget for all services
  • Assist in controlling the spend in all aspects of the services provided

Helpdesk / Reception and Switchboard

  • Liaise daily with Helpdesk for client requests that require following up.
  • Ensure that the help desk is updated on progress of calls to ensure they remain within SLA.
  • Ensure staff are trained and capable of performing the required duties

Cleaning

  • Manage the cleaning staff to ensure that the SLA requirements are met.
  • Ensure schedules and plans are in place to ensure that all cleaning activities are included

Catering

  • Manage the catering team to ensure the SLA requirements are met.
  • Ensure seasonal menus are updated and available

Landscaping

  • Manage the landscaping team to ensure the SLA requirements are met.
  • Complete regular (Daily) site inspections to ensure standards are being maintained.

Pest Control / Hygiene

  • Ensure scheduled services are maintained as per the SLA
  • Ensure that consumables are in stock and available for service.

Service Level Agreements

  • Review service levels and service providers
  • Prepare service level agreements for all soft services service providers

ISO9001; 14001 & 18001

  • Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
  • Ensure Contractor compliance for all 3rd part and divisional suppliers.
  • Liaison with the compliance manager to ensure all compliance and CHESM targets are achieved and met.

Skills and Competencies

  • Understanding of the equipment, materials and suppliers used in facilities management.
  • Good understanding of SLA’s (Service Level Agreements) with external service providers.
  • Knowledge of LRA and managing labour relations issues.
  • Valid driver’s licence and own transport.
  • Computer Literacy on MS Packages, MS Word, Excel, PowerPoint, and Outlook.
  • Understanding Scheduling and Rostering
  • Attention to detail
  • Good financial and business acumen
  • Excellent communication skills and relationship management skills
  • Customer service centric
  • Team and project focused
  • Strategic planning skills
  • Experience with helpdesk software is an advantage

Qualifications

  • Grade 12
  • Relevant Tertiary Qualification
  • Relevant work experience in a similar environment.
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