TMC Assistant Operations Manager

Location: Rooihuiskraal, Centurion Company: Tolcon Reports to: TMC Operations Manager
Qualifications and skills

Suitable candidates must possess the following minimum qualifications and skills:
Grade 12
10 years Incident Management Systems (IMS) or road traffic related or similar
Valid driver’s license
Intermediate computer literacy skills (MS Office)
Working knowledge of Road Incident Management Systems will be advantageous
Management experience within a road traffic control or operational/data management environment
Experience in congestion management/traffic management
Read, write and conversant in the English language and another 1 of the 11 official languages
Ability to work in a high-pressure environment and high stress tolerance
Ability to proactively make immediate assessments, decisions and give instructions to staff on live traffic-related incidents
Strong managerial skills
Driven to meet and improve Operational Key Performance Indicator requirements
Organizational, planning and problem-solving / analytical skills
Attention to detail
Team oriented and ability to motivate team (good people skills)
Assertiveness
Presentation skills
Negotiation skills
Working Knowledge of BCEA
Responsibilities

The successful candidate’s responsibilities will include, but are not limited to:
Application of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimize occurrence and improve TMC responses
Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and monitoring measures put in place
Day-to-day management of TMC staff, including scheduling, performance management and ensuring that regular, progressive, and level- appropriate training and supervision of staff takes place to constantly improve the service offering to the Client and road users
Management and review of TMC work for the various TMC staff
Scheduling (roster), activities, and personnel conduct within the TMC floor
Encouraging teamwork and development of staff professional skills set.
Ensuring compliance with SOP’s and managing updates as and when necessary
Participation in monthly Post Incident Assessments (PIAs)
Preparing and issuing of video footage
Preparing and Development of Event Plans and making sure they are activated correctly
Presenting TMC, Tolcon and FMS in the absence of the TMC Operations Manager
Ensure and coordinate the TMC Operations i.e. daily, weekly and monthly
Participate in TMC Staff recruitment process
Ensuring that the TMC Operations are aligned with the requirements of the Maintenance KPIs in terms of device status equipment reports for cameras, VMSs, VDS’s and ESS’s (per shift and daily)
Ensure and coordinate the TMC Employee Performance Reviews
Ensure and coordinate the TMC Performance Management
Ensure adherence to timelines
Review corrective actions
Recovery plan implementation
This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation. Kindly note that should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.