Solutions Lead (CrossRail Payment Capability)

Job Description To lead the design of sustainable solutions on assisted and unassisted platforms that can be leveraged across product houses, business units and sub-segments

To conduct solution impact assessments to determine most efficient solution design and implementation approach

• Lead the design of sustainable solutions on assisted and unassisted platforms that can be leveraged across product houses, business units and sub-segments
• Conduct solution impact assessments to determine most efficient solution design and implementation approach
• Solution design and documentation of Business and System architecture
• Apply innovative thinking to solution design so that it caters for effective integration with and is scalable across all systems and ensure that most efficient solution is design on channels.
• Ensure end to end implementation of business solutions that are defined which includes collaborating with and managing resources across all impacted business and development teams
• Subject Matter Expert advice provided to the COE as well as other business units, sub-segments and product houses on all solution implementation and design requirements, from a system and business perspective
• Building macros for RPA team to automate processes on mainframe
• Put together strategic solutions for complex business problems, both from ops and project perspective
• Apply continuous process improvement techniques on existing process
• Conduct impact or effort analysis on all projects/solutions to assess viability and prioritise requirements
• Map advanced process on Visio as per BPMN standards
• Ensure automation design architecture as well as writing the code is done
• Apply SDLC to all projects that is being managed
• Project scoping and sizing.
• Log requirements with impacted areas
• Coordinate all impacted teams to ensure priority is obtained for requirements logged
• Documentation of all BA artifacts (this includes the BRS, Use Cases, Process Flows, FRS, Gap Analysis, Test Cases, etc.)
• Track and monitor project progress throughout the SDLC. Includes artifacts such as decision registers, risk registers and project progress dashboards
• Facilitate JAD sessions and unpacking sessions for solution design
• Ensure Stakeholder management for all initiatives
• Analyse data to gain customer insights for initiating key projects to optimize existing processes and improve customer experience

• Unified Customer Onboarding:
  • Provide a single- entry point for customers to onboard across all services.
  • Enable customers to selectively activate or deactivate services during onboarding.
• Seamless Customer Experience:
  • Ensure consistent and seamless user experience across all payment and collection channels.
  • Abstract backend complexity (e.g., rail types, payment layers) from the customer.
• Multi-Rail Payment Capability:
  • Support multiple payment rails (e.g., high-value, FX, card, EFT, cash
  • Enable smart orchestration to determine the optimal rail based on customer criteria (e.g., destination, value).
• Integrated Reconciliation (Recon):
  • Provide a single reconciliation solution across all payment types.
  • Support both file-based and direct ERP integration (e.g., SAP).
• Platform Thinking:
  • Build a layered architecture that orchestrates and integrates existing services.
  • Avoid rebuilding existing systems; instead, leverage orchestration and abstraction layers.
• Smart Routing:
  • Implement intelligent routing logic to determine the best rail or channel for a transaction.
  • Minimize customer input by inferring optimal paths based on minimal criteria.
• Customer Experience Design:
  • Design unified payment experiences across different payment methods (e.g., card, eBucks, request-to-pay).
  • Benchmark against best-in-class experiences (e.g., Apple Pay, Google Pay).

Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 14/06/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.