Premium Service Manager - Pretoria
Bonafide Human Capital Pty (Ltd)
Date: 2 weeks ago
City: Pretoria, Gauteng
Contract type: Full time
Our premium passenger vehicle dealership in PTA currently holds a vacancy for a Service Manager
Reporting to the Dealer Principal/Franchise Executive, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.
Specific Role Responsibilities
Ensure that the department achieves budget objectives by continual examination of operating controls
Operate the department efficiently
Ensure accurate invoicing and job costing
Maintain effective control of expenses in line with budget objectives
Monitor the effective use of labour by maintaining workshop productivity records
Ensure that all outstanding debts are collected expeditiously
Ensure that all materials purchased are controlled and sold at a profit
Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory
Policies
Monitor workshop productive performance by total and individual Technician
Monitor all warranty claim submissions and requisite credits, and take action as required
Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training
To ensure high standards of quality workmanship
Maintain records of Customer complaints and / or congratulations for use and action as required
Oversee warranty and goodwill cases
Establish training needs, plan programmes and maintain records of training and costs thereof
Operate staff appraisal systems and ensure that action is taken on results thereof
Conduct monthly service staff meetings
Ensure that all clerical functions within the department are carried out in accordance with policies
Review with Dealer Principal all departmental activities and reporting structures
Ensure that premises and equipment and other assets are controlled and used effectively
Establish adequate safety and security procedures to protect property and personnel
Check all workshop equipment for condition and accuracy of diagnosis
Open and close premises
Qualifications And Experience
Perform any other reasonable duties which may be required
Preference will be given to candidate with Service Technician Qualification
Must have luxury brand product training
Must have a valid driver’s license
Must have a clear Criminal Record
Skills and Personal Attributes
Reporting to the Dealer Principal/Franchise Executive, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.
Specific Role Responsibilities
Ensure that the department achieves budget objectives by continual examination of operating controls
Operate the department efficiently
Ensure accurate invoicing and job costing
Maintain effective control of expenses in line with budget objectives
Monitor the effective use of labour by maintaining workshop productivity records
Ensure that all outstanding debts are collected expeditiously
Ensure that all materials purchased are controlled and sold at a profit
Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory
Policies
Monitor workshop productive performance by total and individual Technician
Monitor all warranty claim submissions and requisite credits, and take action as required
Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training
To ensure high standards of quality workmanship
Maintain records of Customer complaints and / or congratulations for use and action as required
Oversee warranty and goodwill cases
Establish training needs, plan programmes and maintain records of training and costs thereof
Operate staff appraisal systems and ensure that action is taken on results thereof
Conduct monthly service staff meetings
Ensure that all clerical functions within the department are carried out in accordance with policies
Review with Dealer Principal all departmental activities and reporting structures
Ensure that premises and equipment and other assets are controlled and used effectively
Establish adequate safety and security procedures to protect property and personnel
Check all workshop equipment for condition and accuracy of diagnosis
Open and close premises
Qualifications And Experience
Perform any other reasonable duties which may be required
- Must have a minimum of Grade 12
Preference will be given to candidate with Service Technician Qualification
Must have luxury brand product training
Must have a valid driver’s license
Must have a clear Criminal Record
Skills and Personal Attributes
- Must have Leadership and Time Management skills
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