Software Account Manager
graylink
Date: 15 hours ago
City: Cape Town, Western Cape
Contract type: Full time
Job Description
At graylink, helping our customers succeed is at the heart of what we do. We are seeking experienced Account Managers to join our team. In this role, you will serve as a key liaison, managing customer relationships and engagement across a designated portfolio. From onboarding and strategic planning to ongoing support and growth initiatives, you will play a vital role in helping clients realise long-term value from our solutions. Responsibilities and account complexity will be aligned with your experience, offering opportunities for professional development and career advancement. Our digital talent solutions help employers automate manual processes to recruit, retain, and reorganise talent—quickly, efficiently, and for less
Duties And Responsibilities
Our Account Managers serve as the primary point of contact for all customer relationship-building within their assigned portfolio of leading corporate organisations. Their role is to ensure that our recruitment tech solutions support clients in achieving their strategic talent sourcing and recruitment goals.
By liaising directly with customers' HR decision-makers, you will establish and deliver proactive account plans that drive improvements in the quality and efficiency of their recruitment processes and enhance the way they use our products.
Your Responsibilities Will Include
Skills Required
At graylink, helping our customers succeed is at the heart of what we do. We are seeking experienced Account Managers to join our team. In this role, you will serve as a key liaison, managing customer relationships and engagement across a designated portfolio. From onboarding and strategic planning to ongoing support and growth initiatives, you will play a vital role in helping clients realise long-term value from our solutions. Responsibilities and account complexity will be aligned with your experience, offering opportunities for professional development and career advancement. Our digital talent solutions help employers automate manual processes to recruit, retain, and reorganise talent—quickly, efficiently, and for less
Duties And Responsibilities
Our Account Managers serve as the primary point of contact for all customer relationship-building within their assigned portfolio of leading corporate organisations. Their role is to ensure that our recruitment tech solutions support clients in achieving their strategic talent sourcing and recruitment goals.
By liaising directly with customers' HR decision-makers, you will establish and deliver proactive account plans that drive improvements in the quality and efficiency of their recruitment processes and enhance the way they use our products.
Your Responsibilities Will Include
- Serve as the primary contact of all customer relationship-building and engagement activities within your assigned portfolio
- Build strong, trust-based relationships with stakeholders at all levels—from Exco to end users
- Guide new customers through onboarding, training, and change management initiatives
- Create and execute strategic account plans to deliver measurable ROI for customers
- Act as the primary point of contact for customer inquiries, troubleshooting issues ensuring response are delivered within the agreed SLA
- Manage your customers' commercial contracting, negotiations and instructions for finance/billing.
- Identify and drive upsell and cross-sell opportunities to grow account value
- Maintain accurate customer records and data in CRM systems
- Regularly meet with customers (virtually or onsite) to evaluate satisfaction, usage, and success metrics
- Provide quality assurance of all work delivered to customers where needed
- Review customer performance data to proactively address risks and ensure solution adoption
- Collaborate with product and development teams by sharing customer feedback and participating in feature testing
- Become a specialist in all our products, in our customers, and in our market-positioning.
Skills Required
- A relevant tertiary qualification in Business, IT or related fied.
- 2 -5 years experience managing a portfolio of B2B customers for SaaS or tech product.
- Contract management and negotiation experience.
- Experience in managing portfolios from small to medium size accounts or enterprise accounts with greater complexity.
- Talent management or exposure to corporate HR business processes.
- Business analysis, project and/or change management experience.
- An ability to understand, analyze and report on data using MS Excel or similar.
- Experience using CRM and tools to analyse and influence SaaS end-user behavioural trends.
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