Customer Relations
Falcon
Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Work for a well-established and trusted customer-owned bank that holds itself to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. We are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.
As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.
Managing a high volume of calls and communication via live chat, email and social media
Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
Conduct outbound calls to customers to follow-up enquiries and welcome new customers
Manage queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner
Basic requirements:
To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:
Previous experience in call centre, retail, hospitality or customer-focused administrative role
Strong written and verbal communication skills
Confident computer skills and navigating multiple systems
Demonstrated experience working in a fast-paced environment and ability to multitask
Experience within banking, insurance or financial services is desirable but not essential
Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
REQUIREMENTS
Core skills
Strong communication and interpersonal skills
Ability to multitask
Excellent conflict resolution skills
Technical skills
Excellent knowledge of financial products and services
Ability to use CRM software
As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.
Managing a high volume of calls and communication via live chat, email and social media
Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
Conduct outbound calls to customers to follow-up enquiries and welcome new customers
Manage queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner
Basic requirements:
To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:
Previous experience in call centre, retail, hospitality or customer-focused administrative role
Strong written and verbal communication skills
Confident computer skills and navigating multiple systems
Demonstrated experience working in a fast-paced environment and ability to multitask
Experience within banking, insurance or financial services is desirable but not essential
Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
REQUIREMENTS
Core skills
Strong communication and interpersonal skills
Ability to multitask
Excellent conflict resolution skills
Technical skills
Excellent knowledge of financial products and services
Ability to use CRM software
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