Frontliner: Spec-Savers Whale Coast Mall

Job Advert Summary

We are looking for a friendly, professional, and customer-orientated Frontliner to join our Spec-Savers Whale Coast Mall practice! As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast-paced enviroment and have a passon for customer service, we'd love to hear from you.

Minimum Requirements

Education & Experience:

• High school diploma or equivalent (Matric).
• Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage.
• Fluent in English.
• Availability to work flexible hours, including weekends if required.
• Knowledge of optical products and medical aid procedures (advantageous).
• A proactive attitude and willingness to learn.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in computer systems and appointment scheduling software.
• Customer-focused mindset with a professional and friendly demeanor.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and accuracy in handling patient information.
• Computer literacy skills (Word, Excel).
• Good with sales.
• Hardworking and a good team player.

Duties and Responsibilities

Patient Reception & Customer Service:

• Greet and welcome patients with a friendly and professional demeanor.
• Assist patients with check-ins and ensure they are comfortable while waiting for their appointment.
• Handle patient inquiries, providing information on services, products, and procedures.

Apointment Scheduling & Management

• Manage patient appointments, ensuring the schedule runs smoothly.
• Confirm and remind patients of their upcoming appointments.
• Coordinate rescheduling and cancellations as needed.

Administrative Support:

• Maintain and update patient records accurately, ensuring confidentiality.
• Assist with insurance verification and processing claims.
• Handle general office tasks such as filing, data entry, and organizing patient documentation.

Optical Product Assistance:

• Assist patients in selecting eyewear, offering guidance on frame styles and lens options.
• Provide information on the different optical products and services offered by the practice.
• Manage stock and ensure product displays are tidy and well-organized.

Billing and Payment:

• Process payments for services and products, including handling cash, card payments, and medical aid claims.
• Assist patients with payment inquiries and billing-related issues.

Coordination & Communication:

• Collaborate with optometrists and other staff members to ensure a seamless patient experience.
• Communicate effectively with patients regarding appointment reminders, follow-ups, and special promotions.

General Practice Support:

• Maintain a clean and organized front office and waiting area.
• Ensure all necessary materials and supplies are stocked and available.
• Assist with any other duties or tasks as needed to support the practice’s daily operations.

A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.